Authors
Daphne M Dekker
Publication date
2008
Description
This dissertation addresses the topic of effectiveness in global virtual teams. Nowadays, many organizations use global virtual teams in which employees from all over the world work together by means of interaction media. Examples of these media are email, chat, and audio conference. Although global virtual teams bring many benefits to the organizations, such as a reduction of travel expenses and the possibility to use talents from all over the world, organizations also complain about problems such as not meeting deadlines and reduced satisfaction of the team members. In the introduction of this dissertation we have provided an overview of the state of the current literature regarding the effects of input variables and process variables on outcome variables in virtual teams (Martins, Gilson, & Maynard, 2004; Hackman, & Morris, 1975). According to various researchers (eg Martins et al., 2004; Kozlowski, & Ilgen, 2006; Schiller, & Mandviwalla, 2007) there is limited research and theory on the effectiveness of virtual teams, creating many research challenges. To get a better understanding of virtual teams, we have presented four chapters in which we have addressed and investigated input variables (isolation and national cultures), process variables and interaction behaviors (social presence, trust, and effective virtual team behaviors (EVTB)), and the effects of these variables on outcome variables (satisfaction and performance). We were interested to know what behaviors are critical for the effectiveness (outcome variable) in global virtual teams. It is important to know these behaviors among team members because they transform inputs into …
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