| Customer Relationship Management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyalty SA Bhat, MA Darzi International Journal of Bank Marketing 34 (3), 399-410 Impact Factor- 5.083, 2016 | 282 | 2016 |
| Antecedents of Customer Loyalty in Banking Sector: A Mediational Study SA Bhat, MA Darzi, SH Parrey Vikalpa The Journal of Decision Makers 43 (2), 92-105, 2018 | 113 | 2018 |
| Personnel capability and customer satisfaction as predictors of customer retention in the banking sector: A mediated-moderation study MA Darzi, SA Bhat International Journal of Bank Marketing 36 (4), 663-679 Impact Factor- 5.083, 2018 | 88 | 2018 |
| Antecedents of tourist loyalty to tourist destinations: a mediated-moderation study SA Bhat, MA Darzi International Journal of Tourism Cities 4 (2), 261-278, 2018 | 70 | 2018 |
| Online Service Quality Determinants and E-trust in Internet Shopping: A Psychometric Approach SA Bhat, MA Darzi Vikalpa, The Journal for Decision Makers 45 (4), 207-222, 2020 | 32 | 2020 |
| Service, People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage SA Bhat, MA Darzi Vision 22 (2), 163–173, 2018 | 31 | 2018 |
| Environmental Education in India: An Approach to Sustainable Development SA Bhat, AT Zahid, BA Sheikh, SH Parrey FIIB Business Review 6 (1), 14-21, 2017 | 28 | 2017 |
| Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy UM Lone, SA Bhat Journal of Financial Services Marketing 29 (1), 122-137, 2024 | 25 | 2024 |
| Understanding Social Marketing and Wellbeing: A Review of Selective Databases SA Bhat, MA Darzi, IA Hakim Vikalpa, The Journal for Decision Makers 44 (2), 75-87, 2019 | 17 | 2019 |
| Evaluating the Influence of Consumer Demographics on Online Purchase Intention: An E-Tail Perspective SA Bhat, SB Islam, AH Sheikh Paradigm 25 (2), 141-160, 2021 | 16 | 2021 |
| Service quality in the healthcare sector: a systematic review and meta-analysis MA Darzi, SB Islam, SO Khursheed, SA Bhat LBS Journal of Management & Research 21 (1), 13-29, 2023 | 14 | 2023 |
| Antecedents and consequences of online buying behavior: a mediation study SA Bhat, SB Islam, UM Lone South Asian Journal of Business Studies 12 (1), 54-78, 2023 | 13 | 2023 |
| Determining the Role of Employee’s Perception towards CRM Practices and Customer Retention SA Bhat, MA Darzi Pacific Business Review International 1 (3), 67-75, 2016 | 9 | 2016 |
| Exploring the Influence of Consumer Demographics on Online Purchase Benefits SA Bhat, MA Darzi FIIB Business Review 8 (4), 303-316, 2019 | 7 | 2019 |
| Green Marketing: A Driver for Green Brand Equity and Sustainable Development SA Bhat, MA Darzi, SH Parrey THE INTERNATIONAL JOURNAL OF HUMANITIES & SOCIAL STUDIES 2 (12), 331-337, 2014 | 7 | 2014 |
| Customer Relationship Management: A review of Indian banking sector SA Bhat, MA Darzi The Business Review 17 (1 & 2), 58-67, 2013 | 6 | 2013 |
| Sustainable Business Model in B2C Online Retailing: An Indian Consumer Perspective SA Bhat, MA Darzi, SU Bhat Technological Innovations for Sustainability and Business Growth, 147-185, 2020 | 5 | 2020 |
| Exploring the perceived opinion of social media users about the Ukraine–Russia conflict through the naturalistic observation of tweets AA Mir, S Rathinam, S Gul, SA Bhat Social Network Analysis and Mining 13 (1), 59, 2023 | 4 | 2023 |
| Determining the Influence of Private Labels on Sales of National Brands: A Qualitative Approach SB Islam, SA Bhat, MA Darzi FIIB Business Review 10 (2), 133-145, 2021 | 4 | 2021 |
| Exploring the role of gender on customer satisfaction: A customer relationship perspective from banking sector SA Bhat, MA Darzi The Business Review 18 (1), 44-51, 2014 | 4 | 2014 |
Mushtaq Ahmad DarziUniversity of KashmirVerified email at uok.edu.in
