| Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality SJ Schvaneveldt, T Enkawa, M Miyakawa Total Quality Management 2 (2), 149-162, 1991 | 278 | 1991 |
| Affect versus cognition in the chain from perceived quality to customer loyalty: The roles of product beliefs and experience B Frank, BH Torrico, T Enkawa, SJ Schvaneveldt Journal of Retailing 90 (4), 567-586, 2014 | 145 | 2014 |
| How do the success factors driving repurchase intent differ between male and female customers? B Frank, T Enkawa, SJ Schvaneveldt Journal of the Academy of Marketing Science 42, 171-185, 2014 | 106 | 2014 |
| Quality engineering: loss functions, parameter design and robust quality SJ Schvaneveldt, T Enkawa Handbook of Total Quality Management, 594-611, 1998 | 101* | 1998 |
| The role of individualism vs. collectivism in the formation of repurchase intent: A cross-industry comparison of the effects of cultural and personal values B Frank, T Enkawa, SJ Schvaneveldt Journal of Economic Psychology 51, 261-278, 2015 | 92 | 2015 |
| Encyclopedia of Business in Today's World: A-C C Wankel (ed.) Sage, 2009 | 88 | 2009 |
| Antecedents and consequences of innate willingness to pay for innovations: Understanding motivations and consumer preferences of prospective early adopters B Frank, T Enkawa, SJ Schvaneveldt, BH Torrico Technological Forecasting and Social Change 99, 252-266, 2015 | 66 | 2015 |
| Encyclopedia of Japanese Business and Management A Bird, SJ Schvaneveldt, E Westney, J Stam, M Tilton Routledge, 2005 | 65 | 2005 |
| Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources B Frank, SJ Schvaneveldt Journal of Retailing and Consumer Services 28, 199-208, 2016 | 62 | 2016 |
| Environmental performance of products: Benchmarks and tools for measuring improvement SJ Schvaneveldt Benchmarking: An International Journal 10 (2), 137-152, 2003 | 49 | 2003 |
| The AI-extended consumer: technology, consumer, country differences in the formation of demand for AI-empowered consumer products B Frank, B Herbas-Torrico, SJ Schvaneveldt Technological Forecasting and Social Change 172, 121018, 2021 | 38 | 2021 |
| An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings M Ogikubo, SJ Schvaneveldt, T Enkawa Total Quality Management 20 (1), 23-37, 2009 | 30 | 2009 |
| Self‐preservation vs. collective resilience as consumer responses to national disasters: A study on radioactive product contamination B Frank, SJ Schvaneveldt Journal of Contingencies and Crisis Management 22 (4), 197-208, 2014 | 26 | 2014 |
| Just‐in‐Time, Lean Production, and Complementary Paradigms T Enkawa, SJ Schvaneveldt Handbook of Industrial Engineering: Technology and Operations Management …, 2001 | 20 | 2001 |
| Using statistical process control charts to identify the steroids era in major league baseball: An educational exercise SE Hill, SJ Schvaneveldt Journal of Statistics Education 19 (1), 2011 | 17 | 2011 |
| The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction E Syahrial, H Suzuki, SJ Schvaneveldt Total Quality Management & Business Excellence 30 (11-12), 1257-1281, 2019 | 16 | 2019 |
| Gaining and Sustaining Long-term Advantage Using Information Technology: Emergence of Controlled Production WV Rapp Best Papers Proceedings, Association of Japanese Business Studies, Salt Lake …, 1999 | 14 | 1999 |
| Customer perceptions of mediating role of ownership cost in Garvin's dimensions of quality E Syahrial, H Suzuki, SJ Schvaneveldt, M Masuda Journal of Japan Industrial Management Association 69 (2E), 95-112, 2018 | 12 | 2018 |
| Variability and quality loss in services: concepts and countermeasures SJ Schvaneveldt, T Enkawa Total Quality Management 3 (3), 233-242, 1992 | 12 | 1992 |
| Institutional perspectives on supply chain management O Tang, D Cao, S Schvaneveldt International Journal of Production Economics 115 (2), 261, 2008 | 9 | 2008 |
