| Against the green: A multi-method examination of the barriers to green consumption MR Gleim, JS Smith, D Andrews, JJ Cronin Jr Journal of retailing 89 (1), 44-61, 2013 | 1073 | 2013 |
| Green marketing strategies: an examination of stakeholders and the opportunities they present JJ Cronin, JS Smith, MR Gleim, E Ramirez, JD Martinez Journal of the Academy of Marketing Science 39, 158-174, 2011 | 975 | 2011 |
| A Note on the Growth of Research in Service Operations Management JS Smith, KR Karwan, RE Markland Production & Operations Management 16 (6), 780-790, 2007 | 382* | 2007 |
| Understanding the consequences of information systems service quality on IS service reuse WJ Kettinger, J Smith Information & Management 46 (6), 335-341, 2009 | 200 | 2009 |
| Creating ultimate customer loyalty through loyalty conviction and customer-company identification JS Wolter, D Bock, JS Smith, JJ Cronin Jr Journal of Retailing 93 (4), 458-476, 2017 | 170 | 2017 |
| Radio frequency identification (RFID) implementation in the service sector: A customer-facing diffusion model LS Lee, KD Fiedler, JS Smith International journal of production economics 112 (2), 587-600, 2008 | 154 | 2008 |
| An empirical examination of the structural dimensions of the service recovery system JS Smith, KR Karwan, RE Markland Decision Sciences 40 (1), 165-186, 2009 | 117 | 2009 |
| Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions JS Wolter, D Bock, J Mackey, P Xu, JS Smith Journal of the Academy of Marketing Science 47, 815-836, 2019 | 80 | 2019 |
| Empirical profiles of service recovery systems: the maturity perspective JS Smith, KR Karwan Journal of Service Research 13 (1), 111-125, 2010 | 66 | 2010 |
| An integrated perspective of service recovery: a sociotechnical systems approach JS Smith, GL Fox, E Ramirez Journal of Service Research 13 (4), 439-452, 2010 | 62 | 2010 |
| Using an old dog for new tricks: A regulatory focus perspective on consumer acceptance of RFID applications JS Smith, MR Gleim, SG Robinson, WJ Kettinger, SHS Park Journal of Service Research 17 (1), 85-101, 2014 | 53 | 2014 |
| The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery JS Wolter, TJ Bacile, JS Smith, M Giebelhausen Journal of Business Research 104, 233-246, 2019 | 35 | 2019 |
| The contingent nature of service recovery system structures JS Smith, PF Nagy, KR Karwan, E Ramirez International Journal of Operations & Production Management 32 (7), 877-903, 2012 | 34 | 2012 |
| Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual MR Gleim, JS Smith, JJ Cronin Jr Journal of Strategic Marketing 27 (6), 505-520, 2019 | 33 | 2019 |
| Weaving webs of innovation GL Fox, JS Smith, JJ Cronin Jr, M Brusco International Journal of Operations & Production Management 33 (1), 5-24, 2013 | 30 | 2013 |
| Service recovery system antecedents: a contingency theory investigation J S. Smith, J Jayaram, F Ponsignon, J S. Wolter Journal of Service Management 30 (2), 276-300, 2019 | 28 | 2019 |
| An empirical investigation of the effectiveness of an integrated service recovery system JS Smith, KR Karwan, RE Markland Operations Management Research 5, 25-36, 2012 | 28 | 2012 |
| Institutional antecedents to research productivity in operations: The US perspective JS Smith, GL Fox, SH “Sunny” Park, L Lee International Journal of Operations & Production Management 28 (1), 7-26, 2008 | 23 | 2008 |
| The impact of RFID on service organizations: a service profit chain perspective JS Smith, L Lee, M Gleim Managing Service Quality: An International Journal 19 (2), 179-194, 2009 | 18 | 2009 |
| Development and validation of a measurement scale for the experience capability construct F Ponsignon, JS Smith, A Smart Journal of Service Management 32 (3), 315-345, 2020 | 16 | 2020 |
Mark R. GleimAssistant Professor of Marketing, Auburn UniversityVerified email at auburn.edu
