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Scholar Results 1 - 10 of about 24 citing Bismark: Relationship between complaints and quality of care in New Zealand: a descriptive.... (0.11 sec) 

Time of day is associated with postoperative morbidity: an analysis of the National …

- medscape.com
RR Kelz, KM Freeman, PW Hosokawa, DA Asch, … - Annals of Surgery, 2008 - journals.lww.com
From the *Department of Surgery, Philadelphia VA Medical Center, Philadelphia,
Pennsylvania; †Department of Surgery, Hospital of the University of
Pennsylvania School of Medicine, Philadelphia, Pennsylvania; ‡Eastern ...
Cited by 15 - Related articles - BL Direct - All 9 versions

Defensive changes in medical practice and the complaints process: a qualitative study of …


W Cunningham, S Dovey - Journal of the New Zealand Medical Association, 2006 - nzma.org.nz
Results 714 written survey responses and 12 indepth interviews revealed changes
consistent with positive and negative defensive medicine as well as changes in
the direction of “good practice”. Positive defensive medicine changes ...
Cited by 6 - Related articles - Cached - All 9 versions

The federal government commissioner for patient issues in Germany: initial analysis of the …


N Schneider, ML Dierks, G Seidel, FW … - BMC Health Services Research, 2007 - biomedcentral.com
The inquirers are equally spread out amongst the sexes (49% women, 51% men).
Older persons outweigh the younger (69% over 60 years). In most cases the issues
take the form of claims (72%, n = 609). In every fifth inquiry (n = 168) ...
Cited by 4 - Related articles - Cached - All 6 versions

Informal complaints on health services: hidden patterns, hidden potentials

- oxfordjournals.org
I Gal, I Doron - International Journal for Quality in Health Care, 2007 - ISQHC
Objective. To examine the prevalence of informal complaints on health services
among clients of Health Maintenance Organizations, and explore demographic
correlates. Such complaints are a potentially important source of ...
Cited by 2 - Related articles - BL Direct - All 5 versions

Analysis of 23 364 patient-generated, physician-reviewed malpractice claims from a non- …


K Pukk-Härenstam, J Ask, M Brommels, J … - Quality and Safety in Health Care, 2008 - qshc.bmj.com
Context: In Sweden, patient malpractice claims are handled administratively and
compensated if an independent physician review confirms patient injury resulting
from medical error. Full access to all malpractice claims and hospital ...
Cited by 1 - Related articles - All 12 versions

“The Happy Migrant Effect”: perceptions of negative experiences of healthcare by patients …


PW Garrett, HG Dickson, L Young, AK Whelan - Quality and Safety in Health Care, 2008 - qshc.bmj.com
Results: Inability to communicate in English, poor patient and family
involvement with staff, a lack of control or powerlessness, staff shortages,
staff negligence or incompetence, and treatment delays were reported by ...
Cited by 1 - Related articles - BL Direct - All 5 versions

[PDF] The deprivation profile and ethnicity of Healthline callers


I St George, M Cullen, M Branney - Ratio - cornerstonepractice.net.nz
Page 1. 386 Volume 33 Number 6, December 2006 The deprivation profile and ethnicity
of Healthline callers Ian St George, Matthew Cullen, Michelle Branney ...
Cited by 2 - Related articles - View as HTML - BL Direct - All 7 versions

[PDF] Perfil epidemiológico general de las quejas médicas atendidas en la Comisión Nacional de …


GE Fajardo-Dolci, F Hernández-Torres, J … - salud pública de méxico, 2009 - SciELO Public Health
Germán E Fajardo-Dolci,M Esp, (1) Francisco Hernández-Torres,Dr en C Sal, (1)
Javier Santacruz-Varela,MSP, (1) ... Mauricio Hernández-Ávila,Dr en Epi, (2)
Pablo Kuri-Morales,M en S Socmed, (3) Enrique Gómez-Bernal MC. (1)
Cited by 1 - Related articles - View as HTML - All 5 versions

Empowerment Among Older Consumers in Malaysia


FS Ong, P Laily, DR Phillips - Hallym International Journal of Aging, 2009 - Baywood
ABSTRACT Older people as consumers have tended to be a neglected market segment
with needs assumed to be the same as other age groups. However, it is increas-
ingly clear that older people, as consumers of both goods and services, can ...
Related articles

Tort, error and talk: What can we learn from the litigation crisis?


B Hugman - The International Journal of Risk and Safety in …, 2007 - IOS Press
Abstract. The impact of medical litigation and its controversial and damaging
consequences are reviewed, along with a number of the proposals for tort and
other reforms. As an important effect of the threat of litigation, the ...
Related articles - All 2 versions


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