RD Friele, EM Sluijs, J Legemaate - BMC Health Services Research, 2008 - biomedcentral.com Subjects were 279 patients who lodged a complaint with the complaints committees
of 74 hospitals in the Netherlands. They completed two questionnaires; one on
their expectations at the start of the complaints handling process, and one ... Cited by 1 - Related articles - Cached - All 6 versions
A Barlow - aes.asn.au Page 1. 1 Considering diverse perspectives when evaluating quality in health care
Anne Barlow (PhD, Midwife) Anne Barlow k.anne.barlow@xtra.co.nz ... Related articles - View as HTML - All 2 versions