VA Entwistle, JE Andrew, MJ Emslie, KA … - Quality and Safety in Health Care, 2003 - qshc.bmj.com Results: Of 1951 respondents, over 80% thought patient representatives would be
a good way for people to pass on their ideas about the NHS and would help to
improve it. Patient representatives were the most widely preferred course ... Cited by 12 - Related articles - BL Direct - All 9 versions
- ►bmj.com [PDF] S Pickard - British Medical Journal, 2003 - qshc.bmj.com W here once poor patient safety was deemed to be the result of individuals and
technical inadequacy, ways of improving safety increasingly focus on the
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[CITATION] User responsiveness and the management of quality in primary care trusts in the NHS
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L Mulcahy, 2003 - books.google.com Open University Press McGraw-Hill Education McGraw-Hill House Shoppenhangers
Road Maidenhead Berkshire England SL6 2QL email: enquiries@openup.co.uk world
wide web: www.openup.co.uk and 325 Chestnut Street Philadelphia, PA 19106, ... Cited by 12 - Related articles
BMJ Careers, BMJ Learning, BMJ Knowledge, … - Qual Saf Health Care, 2006 - qshc.bmj.com According to MM Bismark et Al (1) complaints that are brought to a Commissioner
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H Brown, D Davidson, J Ellins - hsmc.bham.ac.uk 4.1 Engaging people and soliciting feedback 4.2 Current practice in designing
and undertaking survey feedback 4.3 Issues to consider when using real-time or
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R Natangelo - British Medical Journal, 2006 - qshc.bmj.com Patient agencies and complaints in Italy According to Bismark et al, 1
complaints that are brought to a Commissioner in New Zealand offer a potentially
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R Natangelo - emeraldinsight.com Abstract Purpose – The purpose of this paper is to discuss the analysis of
complaints lodged by patients and how the complainants' letters are handled by
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R Natangelo - Clinical Governance: An International Journal, 2007 - ingentaconnect.com Abstract Purpose – The purpose of this paper is to discuss the analysis of
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