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Scholar Results 1 - 10 of about 101 related to Entwistle: Public opinion on systems for feeding back views to the National Health Service. (0.17 sec) 

Public opinion on systems for feeding back views to the National Health Service


VA Entwistle, JE Andrew, MJ Emslie, KA … - Quality and Safety in Health Care, 2003 - qshc.bmj.com
Results: Of 1951 respondents, over 80% thought patient representatives would be
a good way for people to pass on their ideas about the NHS and would help to
improve it. Patient representatives were the most widely preferred course ...
Cited by 12 - Related articles - BL Direct - All 9 versions

User responsiveness in health care

- bmj.com [PDF] 
S Pickard - British Medical Journal, 2003 - qshc.bmj.com
W here once poor patient safety was deemed to be the result of individuals and
technical inadequacy, ways of improving safety increasingly focus on the
interaction of technology, human resources and orga- nisations, together ...
Cited by 2 - Related articles - BL Direct - All 7 versions

[CITATION] User responsiveness and the management of quality in primary care trusts in the NHS


S Pickard, R Sheaff, B Dowling - 20th Conference of the International Society for Quality …, 2003
Cited by 3 - Related articles

Developing a patient complaint tracking system to improve performance.


LW Allen, E Creer, M Leggitt - The Joint Commission journal on quality improvement, 2000 - ncbi.nlm.nih.gov
BACKGROUND: Assessing patient satisfaction exclusively through close-ended
scaled survey questions may not provide a complete picture of patients'
concerns. Only recently has the role of complaint data as a management tool ...
Cited by 10 - Related articles - BL Direct - All 2 versions

[BOOK] Disputing doctors: the socio-legal dynamics of complaints about medical care


L Mulcahy, 2003 - books.google.com
Open University Press McGraw-Hill Education McGraw-Hill House Shoppenhangers
Road Maidenhead Berkshire England SL6 2QL email: enquiries@openup.co.uk world
wide web: www.openup.co.uk and 325 Chestnut Street Philadelphia, PA 19106, ...
Cited by 12 - Related articles

1. Patients Agencies and complaints in Italy


BMJ Careers, BMJ Learning, BMJ Knowledge, … - Qual Saf Health Care, 2006 - qshc.bmj.com
According to MM Bismark et Al (1) complaints that are brought to a Commissioner
in NZ offer a potentially valuable “window” on serious threats to patient
safety. In Italy, the consultative and conciliatory commissions ...
Related articles

[PDF] NHS West Midlands Investing for Health Real-time Patient Feedback Project


H Brown, D Davidson, J Ellins - hsmc.bham.ac.uk
4.1 Engaging people and soliciting feedback 4.2 Current practice in designing
and undertaking survey feedback 4.3 Issues to consider when using real-time or
near to real-time feedback 4.4 Products and suppliers 4.5 Current use of ...
Related articles - View as HTML

Patient agencies and complaints in Italy


R Natangelo - British Medical Journal, 2006 - qshc.bmj.com
Patient agencies and complaints in Italy According to Bismark et al, 1
complaints that are brought to a Commissioner in New Zealand offer a potentially
valuable ''win- dow'' on serious threats to patient safety. In Italy, the ...
Related articles - All 6 versions

Clinicians' and managers' responses to patients' complaints


R Natangelo - emeraldinsight.com
Abstract Purpose – The purpose of this paper is to discuss the analysis of
complaints lodged by patients and how the complainants' letters are handled by
health boards and clinicians. Design/methodology/approach – A ...
Related articles - All 2 versions

Clinicians' and managers' responses to patients' complaints: A survey in hospitals of the …


R Natangelo - Clinical Governance: An International Journal, 2007 - ingentaconnect.com
Abstract Purpose – The purpose of this paper is to discuss the analysis of
complaints lodged by patients and how the complainants' letters are handled by
health boards and clinicians. Design/methodology/approach – A ...
Related articles - BL Direct - All 6 versions


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