Tangibility in services advertising: an investigation of verbal versus visual cues
MR Stafford - Journal of Advertising, 1996 - Taylor & Francis
Abstract As the service sector of the US economy continues to grow dramatically, so does
the need for increased attention to advertising strategies for the service sector. The author
examines print advertising strategy for services by testing whether the presence of a visual
tangible cue (a physical representation) and the use of verbal tangible cues (informational
cues related to tangible dimensions of the service) influence the effectiveness of the ...
the need for increased attention to advertising strategies for the service sector. The author
examines print advertising strategy for services by testing whether the presence of a visual
tangible cue (a physical representation) and the use of verbal tangible cues (informational
cues related to tangible dimensions of the service) influence the effectiveness of the ...