| Exploring customer experience with budget hotels: Dimensionality and satisfaction L Ren, H Qiu, P Wang, PMC Lin International Journal of Hospitality Management 52, 13-23, 2016 | 358 | 2016 |
| The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service CE Yu, HFB Ngan Tourism Review 74 (3), 428-442, 2019 | 112 | 2019 |
| Place attachment to pseudo establishments: An application of the stimulus-organism-response paradigm to themed hotels J Sun, PJ Chen, L Ren, EHW Shih, C Ma, H Wang, NH Ha Journal of Business Research 129, 484-494, 2021 | 83 | 2021 |
| Does organizational climate moderate the relationship between job stress and intent to stay? Evidence from Macau SAR, China LTN Vong, HFB Ngan, PCP Lo Journal of Chinese Human Resource Management 9 (1), 2-20, 2018 | 76 | 2018 |
| Experiential learning in hospitality education through a service-learning project PMC Lin, YH Kim, H Qiu, L Ren Journal of Hospitality & Tourism Education 29 (2), 71-81, 2017 | 70 | 2017 |
| Understanding customer satisfaction with budget hotels through online comments: Evidence from home inns in China L Ren, HQ Zhang, BH Ye Journal of Quality Assurance in Hospitality & Tourism 16 (1), 45-62, 2015 | 62 | 2015 |
| What contributes to the success of Home Inns in China? HQ Zhang, L Ren, H Shen, Q Xiao International Journal of Hospitality Management 33, 425-434, 2013 | 55 | 2013 |
| Hospitality students at the online classes during COVID-19–How personality affects experience? P Tavitiyaman, L Ren, C Fung Journal of Hospitality, Leisure, Sport & Tourism Education 28, 100304, 2021 | 53 | 2021 |
| Qualitative analysis of residents’ generativity motivation and behaviour in heritage tourism JM Luo, L Ren Journal of Hospitality and Tourism Management 45, 124-130, 2020 | 47 | 2020 |
| Luxury shopping abroad: What do Chinese tourists look for? K Hung, L Ren, H Qiu Tourism Management 82, 104182, 2021 | 45 | 2021 |
| Attitudes towards female managers in Austrian and Macau tourism industry A Litwin, HFB Ngan, R Atembe Journal of Hospitality and Tourism Management 39, 1-8, 2019 | 43 | 2019 |
| Hospitality co-creation with mobility-impaired people PMC Lin, KL Peng, L Ren, CW Lin International Journal of Hospitality Management 77, 492-503, 2019 | 43 | 2019 |
| Revitalization of industrial buildings into hotels: Anatomy of a policy failure L Ren, L Shih, B McKercher International Journal of Hospitality Management 42, 32-38, 2014 | 43 | 2014 |
| To buy or not to buy: how young consumers approach new smart products in the social media context J Guan, Y Lau, H Yang, L Ren Young Consumers 23 (1), 90-111, 2022 | 40 | 2022 |
| Understanding augmented reality marketing in world cultural heritage site, the lens of authenticity perspective C Zhu, MU Io, HFB Ngan, RL Peralta Journal of Vacation Marketing 29 (2), 242-255, 2023 | 39 | 2023 |
| Investigating accommodation experience in budget hotels L Ren, H Qiu, C Ma, PMC Lin International Journal of Contemporary Hospitality Management 30 (7), 2662-2679, 2018 | 37 | 2018 |
| Customers’ perception of the authenticity of a Cantonese restaurant PMC Lin, L Ren, C Chen Journal of China Tourism Research 13 (2), 211-230, 2017 | 37 | 2017 |
| To smile or not to smile–an eye-tracking study on service recovery HFB Ngan, CE Yu Current Issues in Tourism 22 (19), 2327-2332, 2019 | 36 | 2019 |
| Compensatory travel in the post COVID-19 pandemic era: How does boredom stimulate intentions? Y Yao, X Zhao, L Ren, G Jia Journal of Hospitality and Tourism Management 54, 56-64, 2023 | 29 | 2023 |
| An original sin of casino hotels? Consequences of CSR misfit and the remedies FX Yang, L Ren, VMC Lau International Journal of Hospitality Management 87, 102500, 2020 | 26 | 2020 |
