| Run-length distributions of special-cause control charts for correlated processes DG Wardell, H Moskowitz, RD Plante Technometrics 36 (1), 3-17, 1994 | 393 | 1994 |
| Control charts in the presence of data correlation DG Wardell, H Moskowitz, RD Plante Management Science 38 (8), 1084-1105, 1992 | 233 | 1992 |
| A comparison of quality function deployment and conjoint analysis in new product design ME Pullman, WL Moore, DG Wardell Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 2002 | 207 | 2002 |
| The impact of service system design and flow experience on customer satisfaction in online financial services D Xin Ding, PJH Hu, R Verma, DG Wardell Journal of Service Research 13 (1), 96-110, 2010 | 157 | 2010 |
| Comparing quality of care in non-profit and for-profit nursing homes: a process perspective S Chesteen, B Helgheim, T Randall, D Wardell Journal of Operations Management 23 (2), 229-242, 2005 | 60 | 2005 |
| Run length distributions of residual control charts for autocorrelated processes DG Wardell, H Moskowitz, RD Plante Journal of Quality Technology 26 (4), 308-317, 1994 | 47 | 1994 |
| Can customers detect script usage in service encounters? An experimental video analysis L Victorino, R Verma, BL Bonner, DG Wardell Journal of Service Research 15 (4), 390-400, 2012 | 39 | 2012 |
| Script usage in standardized and customized service encounters: Implications for perceived service quality L Victorino, R Verma, DG Wardell Production and Operations Management 22 (3), 518-534, 2013 | 32 | 2013 |
| Small-sample interval estimation of Bernoulli and Poisson parameters DG Wardell The American Statistician 51 (4), 321-325, 1997 | 24 | 1997 |
| Service scripting: A customer’s perspective of quality and performance L Victorino, R Verma, DG Wardell Cornell Hospitality Report 8 (20), 4-13, 2008 | 18 | 2008 |
| Statistical process monitoring of customer satisfaction survey data DG Wardell, MR Candia Quality management journal 3 (4), 36-50, 1996 | 14 | 1996 |
| An interactive Excel VBA example for teaching statistics concepts W Tsai, DG Wardell INFORMS Transactions on Education 7 (1), 125-135, 2006 | 10 | 2006 |
| Creating individualized data sets for student exercises using Microsoft Excel and Visual Basic W Tsai, DG Wardell Informs Transactions on education 7 (1), 136-148, 2006 | 6 | 2006 |
| Using run‐length distributions of control charts to detect false alarms H MOSKOWITZ, RD PLANTE, DONG WARDELL Production and Operations Management 3 (3), 217-239, 1994 | 6 | 1994 |
| An Assessment of Statistical Process Control‐Based Approaches for Charting Student Evaluation Scores X Ding, D Wardell, R Verma Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006 | 5 | 2006 |
| Use of Run Length Distributions of Control Charts of Detect False Alarms H Moskowitz, R Plante, DG Wardell Center for the Management of Manufacturing Enterprises, Krannert School of …, 1991 | 3 | 1991 |
| Customer Satisfaction in Online Stock Trading Services: Examining the Antecedents and Consequence of Flow Experience X Ding, DG Wardell, R Verma, PJH Hu | 1 | 2008 |
| The Influence of Operational Changes on Employee Engagement and Customer Satisfaction: An Exploratory Study MKW Denna Department of Operations & Information Systems, University of Utah, 2016 | | 2016 |
| Autocorrelated Data DG Wardell Wiley StatsRef: Statistics Reference Online, 2014 | | 2014 |
| Comparing quality of care in non-profit and for-profit nursing homes: A process perspective S Chesteen, T Randall, D Wardell, B Helgheim Quality control and applied statistics 51 (1), 101-102, 2006 | | 2006 |
Rohit VermaProfessor, Service Operations Management, Cornell UniversityVerified email at cornell.edu
