| Relationship between gender and proactive work behaviour in the Kenya’s hotel industry S Duncan, I Cheloti-Mapelu, MM Sepula | 6 | 2017 |
| Sustainable environmental practices in Malawian hotels LZ Khonje, FG Bello, MB Sepula Africa Journals, 2021 | 5 | 2021 |
| Guests’ Perceptions of Official Hotel Rating System Dimensions in Star-Rated Hotels in Malawi MB Sepula, FG Bello Global Review of Research in Tourism, Hospitality and Leisure Management …, 2019 | 5 | 2019 |
| Hotel rating system dimensions as determinants of service expectations and customer satisfaction in star-rated hotels in selected cities in Malawi MB Sepula School of Tourism, Hospitality and Events Management, 2019 | 3 | 2019 |
| Tourism and hospitality policy strengths, weaknesses and effectiveness-lessons from Malawi MB Sepula, JC Korir International Journal of Economics, Business and Management Research 3 (5 …, 2019 | 2 | 2019 |
| Does Grading Standard Dimension of Hotel Rating System Predict Customer Satisfaction? Empirical Evidence from Malawi MB Sepula, DM Kieti, JC Korir, I Cheloti-Mapelu, FG Bello Journal of Tourism and Hospitality Management 6 (2), 149-163, 2018 | 2 | 2018 |
| Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi MB Sepula, D Shirandula African Journal of Tourism, Hospitality and Leisure Studies, 2017 | 1 | 2017 |
| Assessing determinants of consumer perceptions of service quality, its improvement and image in Malawian lodges: focussing on employees’ expectations and perceptions MB Sepula University of Surrey, 2011 | 1 | 2011 |
| Predicting customer satisfaction using a two level service expectation framework: empirical evidence from star rated hotels in Malawi. MB Sepula African Journal of Education, Science and Technology, 2019 | | 2019 |
| Influence of Hotel Grading System on the Relationship between Service Quality and Customer Satisfaction in Selected Star-rated Hotels in Malawi MB Sepula ATLAS Africa Conference 2017: Africa's Tourism and Travel Competitiveness …, 2017 | | 2017 |
| Corporate Social Responsibility: Practices in Tourism and Hospitality Industry in Malawi JM Chilembwe, MB Sepula Corporate Social Responsibility: Applications of Good Practices and …, 2017 | | 2017 |
