| Assessing call centre quality using the SERVQUAL model W Staples, J Dalrymple, R Bryar 7th International Conference on ISO 9000, 2002 | 28 | 2002 |
| Leader humility and knowledge sharing intention: a serial mediation model DTN Nguyen, STT Teo, B Halvorsen, W Staples Frontiers in Psychology 11, 560704, 2020 | 25 | 2020 |
| Cost of tendering: adding cost without value? J Dalrymple, L Boxer, W Staples The rights of the Authors to be identified as the Authors of this Work has …, 2006 | 21 | 2006 |
| Construction procurement and state government strategy: aligned or disconnected? W Staples, J Dalrymple Australian Journal of Public Administration 75 (2), 222-235, 2016 | 18 | 2016 |
| Exploring infrastructure procurement by Australian state governments WJ Staples, JF Dalrymple International journal of managing projects in business 4 (3), 512-523, 2011 | 14 | 2011 |
| Public value in public sector infrastructure procurement W Staples RMIT University, 2010 | 14 | 2010 |
| Auditing excellence in call centres: access is a corporate responsibility WJ Sewell‐Staples, JF Dalrymple, K Phipps Managerial Auditing Journal 18 (1), 68-75, 2003 | 14 | 2003 |
| Excellence in Call Centres: access is a corporate responsibility WJS Staples, JF Dalrymple, K Phipps th International Conference on ISO 9000, 2001 | 14 | 2001 |
| The challenges of political corruption in Australia, the pro-posed Commonwealth Integrity Commission bill (2020) and the application of the APUNCAC M dela Rama, M Lester, W Staples Laws 11 (1), 2022 | 11 | 2022 |
| Do Chinese corporations take their governance practices abroad? Evidence from Chinese mining subsidiaries in Australia X Huang, W Staples Thunderbird International Business Review 60 (4), 619-632, 2018 | 9 | 2018 |
| Value for Money in Public Sector Construction Procurement WJ Staples, JF Dalrymple Proceedings of the 26th Annual Australian and New Zealand Academy of …, 2012 | 6 | 2012 |
| Current issues in public sector construction procurement' WJ Staples, JF Dalrymple 22nd ANZAM Conference, 2008 | 6 | 2008 |
| Enabling employees and breaking down barriers: behavioural infrastructure for pro-environmental behaviour S Lockrey, L Brennan, K Verghese, W Staples, W Binney Research handbook on employee pro-environmental behaviour, 313-346, 2018 | 4 | 2018 |
| A study of access to services within the call centre industry for the hearing impaired W Staples, JF Dalrymple, M Fathers, M Brett Proceedings of the Fourth International and Sixth National Research …, 2000 | 4 | 2000 |
| Community engagement by Chinese firms in Australia: practices and benefits X Huang, W Staples Melbourne: RMIT University, 2014 | 3 | 2014 |
| Solving deep problems with corporate governance requires more than rearranging deck chairs A Linden, W Staples The Conversation, 2018 | 2 | 2018 |
| Community engagement by Chinese firms in Australia X Huang, W Staples Chinese Investment in Australia, 46-62, 2015 | 2 | 2015 |
| Construction procurers’ perceptions of value for money W Staples International Public Procurement: Innovation and Knowledge Sharing, 237-251, 2015 | 2 | 2015 |
| Reimagining the Future of Corporate Governance in Australia W Staples, A Linden | 1 | 2019 |
| Best value public sector construction project procurement: Challenges and opportunities W Staples, J Dalrymple The 8th International Research Conference on Quality, Innovation and …, 2007 | 1 | 2007 |
John DalrympleProfessor of Operations Management swinburne University of TechnologyVerified email at swin.edu.au
