Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature JE Swan, MR Bowers, LD Richardson Journal of business research 44 (2), 93-107, 1999 | 712 | 1999 |
Healthscapes: The role of the facility and physical environment on consumer attitudes, satisfaction, quality assessments, and behaviors JD Hutton, LD Richardson Health care management review 20 (2), 48-61, 1995 | 259 | 1995 |
Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services? JE Swan, LD Richardson, JD Hutton Health care management review 28 (3), 254-264, 2003 | 160 | 2003 |
Customer identities: Customers as commercial friends, customer coworkers or business acquaintances JE Swan, C Goodwin, MA Mayo, LD Richardson Journal of Personal Selling & Sales Management 21 (1), 29-37, 2001 | 65 | 2001 |
Healthscapes: The importance of place JD Hutton, LD Richardson Marketing Health Services 15 (1), 10, 1995 | 45 | 1995 |
The differential effects of the uses of power sources and influence strategies on channel satisfaction DT Mayo, LD Richardson, JT Simpson Journal of Marketing Theory and Practice 6 (2), 16-25, 1998 | 42 | 1998 |
Sampling and data collection methods in sales force research: Issues and recommendations for improvement LD Richardson, JE Swan, C McInnis-Bowers Journal of Personal Selling & Sales Management 14 (4), 31-39, 1994 | 32 | 1994 |
The effects of the presence and use of channel power sources on distributor satisfaction LD Richardson, JE Swan, JD Hutton International Review of Retail, Distribution and Consumer Research 5 (2 …, 1995 | 16 | 1995 |
Supplier's desire to influence related to perceived use of power and performance LD Richardson, RA Robicheaux Journal of Business Research 25 (3), 243-250, 1992 | 8 | 1992 |
UNEXERCISED CHANNEL POWER RELATED TO THE COSTS OF USING DIFFERENT TYPES OF POWER SOURCES. L Richardson, J Swan Journal of Marketing Management (10711988) 7 (2), 1997 | 6 | 1997 |
Power Usage in the Channel: Perceptions by Personnel Level Within the Organization LD Richardson, TL Powers Journal of Marketing Channels 1 (4), 31-50, 1992 | 1 | 1992 |
Managing Distributors as Off-Balance Resources in the American Brewing Industry. LD Richardson, RA Robicheaux SAM Advanced Management Journal (07497075) 57 (2), 1992 | | 1992 |