| Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants Q Hu, Y Lu, Z Pan, Y Gong, Z Yang International Journal of Information Management 56, 102250, 2021 | 228 | 2021 |
| Effects of carbon emission reduction on supply chain coordination with vendor-managed deteriorating product inventory Q Bai, Y Gong, M Jin, X Xu International Journal of Production Economics 208, 83-99, 2019 | 228 | 2019 |
| Social capital, motivations, and knowledge sharing intention in health Q&A communities X Zhang, S Liu, X Chen, Y Gong Management Decision 55 (7), 1536-1557, 2017 | 190 | 2017 |
| Understanding the effects of physical experience and information integration on consumer use of online to offline commerce Y Yang, Y Gong, LPW Land, T Chesney International Journal of Information Management 51, 102046, 2020 | 184 | 2020 |
| Green product design considering functional-product reference Z Hong, H Wang, Y Gong International Journal of Production Economics 210, 155-168, 2019 | 155 | 2019 |
| A polling-based dynamic order picking system for online retailers Y Gong, R De Koster IIE Transactions 40 (11), 1070-1082, 2008 | 148 | 2008 |
| A review on stochastic models and analysis of warehouse operations Y Gong, RBM de Koster Logistics Research 3 (4), 191-205, 2011 | 147 | 2011 |
| Modeling parallel movement of lifts and vehicles in tier-captive vehicle-based warehousing systems B Zou, X Xu, Y Gong, R De Koster European Journal of Operational Research 254 (1), 51-67, 2016 | 137 | 2016 |
| Evaluating battery charging and swapping strategies in a robotic mobile fulfillment system B Zou, X Xu, Y Gong, R De Koster European Journal of Operational Research 267 (2), 733-753, 2018 | 134 | 2018 |
| Assignment rules in robotic mobile fulfilment systems for online retailers B Zou, Y Gong, X Xu, Z Yuan International Journal of Production Research 55 (20), 6175-6192, 2017 | 127 | 2017 |
| Classifying and measuring the service quality of AI chatbot in frontline service Q Chen, Y Gong, Y Lu, J Tang Journal of Business Research 145, 552-568, 2022 | 122 | 2022 |
| Bot-in-time delivery for robotic mobile fulfillment systems Z Yuan, Y Gong IEEE Transactions on Engineering Management 64 (1), 83-93, 2017 | 115 | 2017 |
| A flexible evaluative framework for order picking systems CM Chen, Y Gong, R De Koster, JAEE Van Nunen Production and Operations Management 19 (1), 70-82, 2009 | 115 | 2009 |
| Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty Q Chen, Y Lu, Y Gong, J Xiong Internet Research 33 (6), 2205-2243, 2023 | 105 | 2023 |
| Emergency relief routing models for injured victims considering equity and priority L Zhu, Y Gong, Y Xu, J Gu Annals of Operations Research 283 (1-2), 1573–1606, 2019 | 100 | 2019 |
| Effects of technical IT capabilities on organizational agility: The moderating role of IT business spanning capability P Gao, J Zhang, Y Gong, H Li Industrial Management & Data Systems 120 (5), 941-961, 2020 | 93 | 2020 |
| Dual humanness and trust in conversational AI: A person-centered approach P Hu, Y Gong, Y Lu Computers in Human Behavior 119, 106727, 2021 | 92 | 2021 |
| Information technology competency and organizational agility: roles of absorptive capacity and information intensity H Mao, S Liu, J Zhang, Y Zhang, Y Gong Information Technology & People 34 (1), 421-451, 2021 | 82 | 2021 |
| Trade-in for remanufactured products: Pricing with double reference effects P Ma, Y Gong, P Mirchandani International Journal of Production Economics 230, 107800, 2020 | 81 | 2020 |
| Improved Multi-fidelity Simulation-based Optimisation: Application in a Digital Twin Shop Floor Z Zhang, Z Guan, Y Gong, D Luo, Y Lei International Journal of Production Research 60 (3), 1016-1035, 2022 | 79 | 2022 |
René De KosterErasmus UniversityVerified email at rsm.nl
