| Customer satisfaction and the marketing‐quality interface EU Bond III, RL Fink Journal of Business & Industrial Marketing 18 (3), 204-218, 2003 | 47 | 2003 |
| Quality improvement technology using the Taguchi method GW Margavio, TM Margavio, RL Fink The CPA Journal 63 (12), 72, 1993 | 30 | 1993 |
| American female expatriates and the Civil Rights Act of 1991: balancing legal and business interests P Feltes, RK Robinson, RL Fink Business Horizons 36 (2), 82-87, 1993 | 28 | 1993 |
| How Caterpillar uses 6 Sigma to execute strategy R Fink, N Bevington Strategic Finance 91 (10), 25, 2010 | 27 | 2010 |
| Meeting the customer satisfaction challenge EU Bond III, RL Fink Industrial Management 43 (4), 26-26, 2001 | 22 | 2001 |
| Economic models for single sample acceptance sampling plans, no inspection, and 100 percent inspection RL Fink, TM Margavio Decision Sciences 25 (4), 625-645, 1994 | 21 | 1994 |
| Sexual harassment at work: Issues and answers for health care administrators RK Robinson, GMC Franklin, RL Fink Journal of Healthcare Management 38 (2), 167-180, 1993 | 17 | 1993 |
| Quality improvement using capital budgeting and Taguchi’s function GW Margavio, RL Fink, TM Margavio International Journal of Quality & Reliability Management 11 (6), 10-20, 1994 | 16 | 1994 |
| Unresolved issues in hostile environment claims of sexual harassment RK Robinson, RL Fink, BM Allen Labor Law Journal 45 (2), 110, 1994 | 14 | 1994 |
| Queuing theory and the Taguchi loss function: The cost of customer dissatisfaction in waiting lines R Fink, J Gillett International Journal 17, 2006 | 12 | 2006 |
| Reducing employee resistance to robotics: Survey results on employee attitudes RL Fink, RK Robinson, WB Rose Jr International Journal of Manpower 13 (1), 59-63, 1992 | 12 | 1992 |
| The influence of organizational constituent groups on rater attitudes toward performance appraisal compliance RK Robinson, RL Fink, BM Allen Public Personnel Management 25 (2), 141-150, 1996 | 11 | 1996 |
| Accounting controls in a procurement card environment JW Gillett, RL Fink, LT Johnson Strategic Finance 79 (6), 47, 1997 | 10 | 1997 |
| English-only work rules: Balancing fair employment considerations in a multicultural and multilingual healthcare workforce RL Fink, RK Robinson, DC Wyld Journal of Healthcare Management 41 (4), 473-483, 1996 | 10 | 1996 |
| Will RFID change inventory assumptions? RL Fink, JW Gillett, G Grzeskiewicz Strategic Finance 89 (4), 34, 2007 | 7 | 2007 |
| Managing the cost of quality in the era of continuous improvement G Margavio, T Margavio, R Fink CMA-The Management Accounting Magazine 69 (1), 29-31, 1995 | 7 | 1995 |
| Small business entry strategies: An integration of technological discontinuity and industry growth potential LG Weinzimmer, RK Robinson, RL Fink Journal of Small Business Strategy 5 (1), 1-10, 1994 | 7 | 1994 |
| Affirmative Action in the Public Sector: The Increasing Burden of" Strict Scrutiny" RK Robinson, RL Fink, BM Allen Labor Law Journal 49 (1), 801, 1998 | 6 | 1998 |
| A study of expediting practices in manufacturing firms DM Miller, RL Fink Production Planning & Control 1 (3), 170-178, 1990 | 6 | 1990 |
| Understanding and implementing the year 2000 changes to ISO 9001 K Jackson, RL Fink, JW Gillett Ohio CPA Journal 60, 52-55, 2001 | 5 | 2001 |
Ed BondProfessor of Marketing, Bradley UniversityVerified email at bradley.edu
