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Johan De Jager
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Specific remedy for specific problem: measuring service quality in South African higher education
J De Jager, G Gbadamosi
Higher education 60, 251-267, 2010
1772010
Predicting students' satisfaction through service quality in higher education
J de Jager, G Gbadamosi
The international journal of management education 11 (3), 107-118, 2013
1422013
Principles of marketing: Global and Southern African perspectives
P Kotler, GM Armstrong, M Tait
Pearson Education South Africa, 2010
1132010
Audit committees and accountability in the South African public sector
DP Van der Nest, C Thornhill, J De Jager
Journal of Public Administration 43 (4), 545-558, 2008
582008
Measuring tangibility and assurance as determinants of service quality for public health care in South Africa
J De Jager, T Du Plooy
Acta Commercii 7 (1), 96-111, 2007
542007
Delivering quality service to in-and out-patients in a South African public hospital
JW De Jager, AT Du Plooy, MF Ayadi
African Journal of business management 4 (2), 133, 2010
522010
'What you see is what you get': service quality, students' perceptions and satisfaction at South African universities
G Gbadamosi, J De Jager
South African journal of higher education 23 (5), 877-893, 2009
502009
Airline service quality in South Africa and Italy
JW De Jager, D Van Zyl, AL Toriola
Journal of Air Transport Management 25, 19-21, 2012
452012
Airline service quality in South Africa and Italy
JW De Jager, D Van Zyl, AL Toriola
Journal of Air Transport Management 25, 19-21, 2012
452012
Drivers of perceived service quality in selected informal grocery retail stores in Gauteng, South Africa
AT Du Plooy, JW De Jager, D Van Zyl
Southern African Business Review 16 (1), 94-121, 2012
332012
Applying technology acceptance model to investigate the use of smartphone advertising in Malaysia
MT Jan, JW de Jager, AM Ameziane, N Sultan
Journal of Economics and Behavioral Studies 11 (1 (J)), 202-210, 2019
322019
An innovative marketing information system: a management tool for South African tour operators
M Potgieter, JW de Jager, NH van Heerden
Procedia-Social and Behavioral Sciences 99, 733-741, 2013
312013
Information sources used to select a higher education institution: Evidence from South African students
J de Jager, T du Plooy
Business Education & Administration 2 (1), 61-75, 2010
272010
Student's expectations of service quality in tertiary education: A comparison between prospective and current students
JW De Jager, AT Du Plooy
Acta Commercii 6 (1), 10-19, 2006
272006
Airline service quality in South Africa and Malaysia-An international customer expectations approach
W de Johan
Journal of Economics and Behavioral Studies 5 (11), 752-761, 2013
212013
Customer satisfaction at private higher education institutions in South Africa: an importance-performance analysis
G Bezuidenhout, J De Jager
Journal of Contemporary Management 11 (1), 206-229, 2014
192014
Are public hospitals responding to tangible and reliable service-related needs of patients in the new South Africa?
J de Jager, T du Plooy, KH Tangen
Journal of Management Policy and Practice 12 (2), 103-133, 2011
192011
Measuring service quality in South Africa higher education: Developing a multidimensional scale
G Gbadamosi, J De Jager
Global Business and Technology Association (GBATA), 2008
192008
Human service matters: A cross-national study in restaurant industry
BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem
Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013
182013
Factors that influence students' choice of private higher education institutions
G Bezuidenhout, JW De Jager, V Naidoo
South African Journal of Higher Education 27 (5), 1181-1196, 2013
182013
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