‪Dr. Chepngetich Beatrice‬ - ‪Google Scholar‬

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	All	Since 2019
Citations	19	17
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i10-index	1	1

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Dr. Chepngetich Beatrice

Dr. Chepngetich Beatrice

Lecturer, Department of Ecotourism, Hotel & Institution Management

Verified email at maseno.ac.ke - Homepage

Hospitality Management Hospitality Marketing Service Quality Management


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Influence of customer experience dimensions on purchase behaviour in Kenyan hotels B Chepngetich, OK Ouma, FO Aila	11	2019
Mediational role of customer emotions in the relationship between customer experience and purchase behavior in the hotel industry B Chepngetich, OK Ouma, FO Aila, K Maseno	7	2019
Assessment of Customer Experience and Its Relative Effects On Customer Emotions and Purchase Behavioural Intentions in Four & Five Star Hotels in Kenya B CHEPNGETICH Maseno University, 2020	1	2020
Organizational Culture Orientations and Employee Turnover Rate among Star Rated Hotels in Nairobi County B Onyango, GO Obonyo, B Chepngetich International Journal of Scientific Research and Management (IJSRM) 10 (10 …, 2022		2022
Assessment of Service Quality as a Determinant of Customer Loyalty in Hotels within Kisumu City, Kenya B CHEPNGETICH Maseno University, 2013		2013

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