| The contrasting effects of culture on consumer tolerance: Interpersonal face and impersonal fate H Chan, LC Wan, LYM Sin Journal of Consumer Research 36 (2), 292-304, 2009 | 227 | 2009 |
| The role of relationship norms in responses to service failures LC Wan, MK Hui, RS Wyer Jr Journal of Consumer Research 38 (2), 260-277, 2011 | 225 | 2011 |
| Consumer responses to service failures: a resource preference model of cultural influences H Chan, LC Wan Journal of International Marketing 16 (1), 72-97, 2008 | 204 | 2008 |
| Culture's impact on consumer complaining responses to embarrassing service failure LC Wan Journal of Business Research 66 (3), 298-305, 2013 | 182 | 2013 |
| Hospitality service failures: Who will be more dissatisfied? H Chan, LC Wan, LYM Sin International Journal of Hospitality Management 26 (3), 531-545, 2007 | 110 | 2007 |
| Friendly or competent? The effects of perception of robot appearance and service context on usage intention XS Liu, XS Yi, LC Wan Annals of Tourism Research 92, 103324, 2022 | 97 | 2022 |
| Prior relationships and consumer responses to service failures: A cross-cultural study MK Hui, CKY Ho, LC Wan Journal of International Marketing 19 (1), 59-81, 2011 | 84 | 2011 |
| Consumer reactions to attractive service providers: Approach or avoid? LC Wan, RS Wyer Jr Journal of Consumer Research 42 (4), 578-595, 2015 | 82 | 2015 |
| When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation LC Wan, EKY Chan, L Su International Journal of Hospitality Management 30 (1), 213-220, 2011 | 82 | 2011 |
| ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers? LC Wan, EK Chan, X Luo Annals of Tourism Research 88, 103069, 2021 | 64 | 2021 |
| Consumer reactions to corporate social responsibility brands: the role of face concern LC Wan, PS Poon, C Yu Journal of Consumer Marketing 33 (1), 52-60, 2016 | 60 | 2016 |
| The influence of incidental similarity on observers’ causal attributions and reactions to a service failure LC Wan, RS Wyer Jr Journal of Consumer Research 45 (6), 1350-1368, 2019 | 52 | 2019 |
| The contrasting influences of incidental anger and fear on responses to a service failure L Su, LC Wan, RS Wyer Jr Psychology & Marketing 35 (9), 666-675, 2018 | 46 | 2018 |
| Humanoid versus non-humanoid robots: How mortality salience shapes preference for robot services under the COVID-19 pandemic? XS Liu, LC Wan, XS Yi Annals of Tourism Research 94, 103383, 2022 | 35 | 2022 |
| Tourist misbehavior: Psychological closeness to fellow consumers and informal social control LC Wan, MK Hui, YC Qiu Tourism Management 83, 104258, 2021 | 29 | 2021 |
| The effect of incidental emotions on judgments and behavior in unrelated situations: a review RS Wyer Jr, P Dong, X Huang, Z Huang, LC Wan Journal of the Association for Consumer Research 4 (2), 198-207, 2019 | 26 | 2019 |
| The effects of image congruence and self-monitoring on product evaluations: A comparison between genuine and counterfeit products L Peng, AHK Wong, LCY Wan Journal of Global Marketing 25 (1), 17-28, 2012 | 26 | 2012 |
| Dual influences of moderating variables in the dissatisfaction process: theory and evidence H Chan, LC Wan Journal of International Consumer Marketing 21 (2), 125-135, 2009 | 25 | 2009 |
| How can psychological contagion effect be attenuated? The role of boundary effect on menu design Y Hou, Y Sun, LIC Wan, W Yang Journal of Hospitality & Tourism Research 42 (4), 606-626, 2018 | 20 | 2018 |
| Tourist views on green brands: The role of face concern LC Wan, P Poon Annals of Tourism Research 46 (65), 173-175, 2014 | 14 | 2014 |
