| Online servicescape dimensions as predictors of website trust in the South African domestic airline industry SW Kühn, H Spies, DJ Petzer Southern African Business Review 19 (1), 44-71, 2015 | 32 | 2015 |
| The influence of service brand equity on the strength of brand relationships in the fast food industry N Mackay, H Spies, C Williams, LRJ van Rensburg, DJ Petzer Southern African Business Review 17 (2), 67-92, 2013 | 18 | 2013 |
| Relationship intention of South African banking and life insurance customers H Delport, TFJ Steyn, PG Mostert Journal of Financial Services Marketing 16, 277-293, 2011 | 16 | 2011 |
| An empirical investigation of the mediating role of customer attachment in South African private hospitals H Spies, N Mackay Organizacija 53 (4), 332-345, 2020 | 6 | 2020 |
| Exploring the relationship intention concept in two South African service industries H Delport, PG Mostert, TFJ Steyn, S De Klerk Journal of Contemporary Management 7 (1), 290-307, 2010 | 6 | 2010 |
| Exploring relationship intention and the duration of customer support in the South African banking industry H Spies, PG Mostert Journal of Contemporary Management 12 (1), 473-495, 2015 | 4 | 2015 |
| The influence of lifestyle dimensions on the perceived value and purchase intention of cellular devices in South Africa R Goldberg, H Spies The Retail and Marketing Review 18 (1), 111-127, 2022 | 3 | 2022 |
| Direct and indirect influence of attachment in retaining wealth management customers H Spies, FFN Eckardt, LT De Beer Journal of Contemporary Management 19 (1), 219-241, 2022 | 3 | 2022 |
| The Breaking of Bonds: A Systematized Review of Detachment in Interpersonal and Customer Relationships F Eckard, H Spies The Journal of Relationship Marketing, 2023 | 1 | 2023 |
| Customer attachment and its role in patienthealthcare provider relationships H Spies North-West University, 2018 | 1 | 2018 |
| WEBSITE LAYOUT AND FUNCTIONALITY AND WEBSITE TRUST IN THE SOUTH AFRICAN DOMESTIC AIRLINE INDUSTRY S Kühn, D Petzer, H Spies The South African Institute of Management Sciences, 44-58, 2014 | 1 | 2014 |
| Water as a Material Aspect in the Food, Beverage and Tobacco Industry: The Role of Integrated Reporting MBH Spies 16TH INTERNATIONAL BUSINESS CONFERENCE, 1714 -1732, 2023 | | 2023 |
| Can relationship building factors be valuable in patients’ willingness to forgive? HSM Botha 16TH INTERNATIONAL BUSINESS CONFERENCE, 2900 - 2921, 2023 | | 2023 |
| Examining detachment in customer – wealth manager relationships: An SEM Model H Spies Academy of Business and Emerging Markets, 19-29, 2022 | | 2022 |
| The impact of customer attachment on consumption emotions in South African private hospitals H Spies, N Mackay The South African Institute of Management Sciences 32, 243 - 259, 2021 | | 2021 |
| SERVICE BRAND EQUITY AND BRAND RELATIONSHIPS IN THE FAST-FOOD INDUSTRY DRN MACKAY, D PETZER, RJ VAN RENSBURG, MRSC WILLIAMS, ... | | 2013 |
| The relationship intention of banking and life insurance industry customers H Delport North-West University, 2009 | | 2009 |
