End-to-end lexicon free arabic speech recognition using recurrent neural networks A Ahmed, Y Hifny, K Shaalan, S Toral Computational Linguistics, Speech And Image Processing For Arabic Language …, 2019 | 21 | 2019 |
Lexicon free Arabic speech recognition recipe A Ahmed, Y Hifny, K Shaalan, S Toral Proceedings of the International Conference on Advanced Intelligent Systems …, 2017 | 13 | 2017 |
Agent productivity measurement in call center using machine learning A Ahmed, S Toral, K Shaalan Proceedings of the International Conference on Advanced Intelligent Systems …, 2017 | 11 | 2017 |
A call center agent productivity modeling using discriminative approaches A Ahmed, Y Hifny, S Toral, K Shaalan Intelligent Natural Language Processing: Trends and Applications, 501-520, 2018 | 9 | 2018 |
A multimodal approach to improve performance evaluation of call center agent A Ahmed, K Shaalan, S Toral, Y Hifny Sensors 21 (8), 2720, 2021 | 7 | 2021 |
Data-driven subjective performance evaluation: An attentive deep neural networks model based on a call centre case A Ahmed, U Sivarajah, Z Irani, K Mahroof, V Charles Annals of Operations Research 333 (2), 939-970, 2024 | 4 | 2024 |
Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks A Abdelrahman, T Sergio, S Khaled, H Yaser Sensors 20 (19), 11, 2020 | 3* | 2020 |