| Exploring the influence of the human factor on customer satisfaction in call centres D Chicu, M del Mar Pàmies, G Ryan, C Cross BRQ Business Research Quarterly 22 (2), 83-95, 2019 | 94 | 2019 |
| The service-profit chain in call centre services D Chicu, M Valverde, G Ryan, R Batt Journal of Service Theory and Practice 26 (5), 616-641, 2016 | 32 | 2016 |
| Determinants of customer satisfaction in call centres D Chicu, G Ryan, V Mirela European Accounting and Management Review 2 (2), 20-41, 2016 | 19 | 2016 |
| BRQ D Chicu, M del Mar Pàmies, G Ryan, C Cross | | 2018 |
| L'ús Del Facebook En l'Educació Universitària De Màrqueting M del Mar Pàmies, G Ryan, M Valverde, Y Ustrov, ... CIMIE 2013, 2013 | | 2013 |
