Forrest V. Morgeson III - Google Scholar Citations

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Sunil MithasUniversity of South FloridaVerified email at usf.edu
Claes FornellChairman and Founder, American Customer Satisfaction IndexVerified email at umich.edu
M.S. KrishnanAccenture Professor of Computer Information Systems, Professor of Technology and OperationsVerified email at umich.edu
G. Tomas M. HultProfessor and Byington Chair, Broad College of Business, Michigan State UniversityVerified email at msu.edu
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityVerified email at stjohns.edu
Lerzan AksoyAssociate Dean of Undergraduate Studies and Strategic Initiatives -- Professor of MarketingVerified email at fordham.edu
Pratyush Nidhi SharmaAssistant Professor, University of DelawareVerified email at udel.edu
Bart LariviereAssociate Professor of Marketing at KU LeuvenVerified email at kuleuven.be
Atakan YalcinProfessor of Finance, Ozyegin UniversityVerified email at ozyegin.edu.tr
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Verified email at aecom.com
Neil A. MorganPetsmart Distinguished Professor of Marketing Chair, Indiana UniversityVerified email at indiana.edu
Yufei ZhangUniversity of Alabama at BirminghamVerified email at uab.edu
Jonathan WhitakerAssociate Professor of Management, University of RichmondVerified email at richmond.edu

Forrest V. Morgeson III

Director of Research, American Customer Satisfaction Index

Verified email at theacsi.org - Homepage

Customer Satisfaction Citizen Satisfaction International Marketing E-Government Partial Least Squares


Title	Cited by	Year
Customer satisfaction and stock prices: High returns, low risk C Fornell, S Mithas, FV Morgeson III, MS Krishnan Journal of marketing 70 (1), 3-14, 2006	1288	2006
Misplaced trust? Exploring the structure of the e-government-citizen trust relationship FV Morgeson III, D VanAmburg, S Mithas Journal of Public Administration Research and Theory 21 (2), 257-283, 2010	229	2010
Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites FV Morgeson III, S Mithas Public Administration Review 69 (4), 740-752, 2009	149	2009
An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39 (2), 198-215, 2011	89	2011
Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model FV Morgeson Journal of Public Administration Research and Theory 23 (2), 289-305, 2012	87	2012
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction C Fornell, S Mithas, FV Morgeson III Marketing Science 28 (5), 820-825, 2009	75	2009
Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies FV Morgeson, C Petrescu International Review of Administrative Sciences 77 (3), 451-479, 2011	73	2011
Stock returns on customer satisfaction do beat the market: gauging the effect of a marketing intangible C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 92-107, 2016	66	2016
Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014	64	2014
Cross-national differences in consumer satisfaction: mobile services in emerging and developed markets FV Morgeson III, PN Sharma, GTM Hult Journal of International Marketing 23 (2), 1-24, 2015	58	2015
Do managers know what their customers think and why? GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell Journal of the Academy of Marketing Science 45 (1), 37-54, 2017	50	2017
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels B Larivière, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas Journal of Marketing Research 53 (1), 91-109, 2016	44	2016
The statistical significance of portfolio returns C Fornell, S Mithas, F Morgeson International Journal of Research in Marketing 2 (26), 162-163, 2009	31	2009
The American customer satisfaction index at 10 years C Fornell, D Van Amburg, F Morgeson, B Bryant, G Anderson, M Johnson Ann Arbor: Stephen M. Ross School of Business, 2005	29	2005
An abnormally abnormal intangible: stock returns on customer satisfaction C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 122-125, 2016	18	2016
Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains FV Morgeson III Electronic Government, an International Journal 8 (2-3), 164-184, 2011	18	2011
Citizen satisfaction: Improving government performance, efficiency, and citizen trust F Morgeson Springer, 2014	13	2014
American customer satisfaction index methodology report BE Bryant, C Fornell, F Morgeson Milwaukee, WI: American Society for Quality, 2008	10	2008
Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? GTM Hult, PN Sharma, FV Morgeson III, Y Zhang Journal of Retailing 95 (1), 10-23, 2019	6	2019
The satisfaction, repurchase intention and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects L Aksoy, TL Keiningham, B Larivière, S Mithas, FV Morgenson III, A Yalcin Paper was presented on the International Conference on Economic Modeling …, 2012	6	2012

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