| From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms J Zhang, J Zhang, M Zhang Decision Support Systems 127, 113140, 2019 | 130 | 2019 |
| Effect of linguistic disfluency on consumer satisfaction: Evidence from an online knowledge payment platform J Zhang, X Li, J Zhang, L Wang Information & Management 60 (1), 103725, 2023 | 12 | 2023 |
| Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health J Zhang, J Zhang, K Wang, W Yan Electronic Commerce Research 23 (3), 1775-1805, 2023 | 10 | 2023 |
| From free to paid: Effect of knowledge differentiation on market performance of paid knowledge products X Li, J Zhang, J Zhang Information Processing & Management 60 (2), 103239, 2023 | 10 | 2023 |
| Providing consumers with a representative subset from online reviews J Zhang, M Ren, X Xiao, J Zhang Online Information Review 41 (6), 877-899, 2017 | 9 | 2017 |
| A semantic transfer approach to keyword suggestion for search engine advertising J Zhang, J Zhang, G Chen Electronic Commerce Research, 1-27, 2023 | 6 | 2023 |
| A novel customer-oriented recommendation system for paid knowledge products T Yang, J Zhang, L Wang, J Zhang Journal of Systems Science and Systems Engineering 31 (5), 515-533, 2022 | 3 | 2022 |
| UNDERSTANDING THE MASSIVE ONLINE REVIEWS: A NOVEL REPRESENTATIVE SUBSET EXTRACTION METHOD J Zhang, B Ma, J Zhang, M Ren, C Ma | | 2016 |
