| Building the virtual state: Information technology and institutional change JE Fountain Brookings Institution Press, 2004 | 2522 | 2004 |
| Paradoxes of public sector customer service JE Fountain Governance 14 (1), 55-73, 2001 | 445 | 2001 |
| Social capital: a key enabler of innovation JE Fountain Investing in innovation: Creating a research and innovation policy that …, 1998 | 182 | 1998 |
| Social capital: a key enabler of innovation in science and technology JE Fountain Research Programs, John F. Kennedy School of Government, Harvard University, 1997 | 138 | 1997 |
| Social capital: Its relationship to innovation in science and technology JE Fountain Science and Public Policy 25 (2), 103-115, 1998 | 136 | 1998 |
| Constructing the information society: women, information technology, and design JE Fountain Technology in society 22 (1), 45-62, 2000 | 131 | 2000 |
| Information, institutions and governance: advancing a basic social science research program for digital government JE Fountain KSG Working Papers Series No. RWP03-004, 2003 | 116 | 2003 |
| The virtual state: Transforming American government? JE Fountain National Civic Review 90 (3), 241-252, 2001 | 97 | 2001 |
| Bureaucratic reform and e-government in the United States: An institutional perspective JE Fountain Routledge handbook of Internet politics, 115-129, 2008 | 90 | 2008 |
| The transformational effect of Web 2.0 technologies on government I Mergel, CM Schweik, JE Fountain Available at SSRN 1412796, 2009 | 89 | 2009 |
| Central issues in the political development of the virtual state JE Fountain The Network Society From Knowledge to Policy, 149, 2005 | 74 | 2005 |
| Public sector: Early stage of a deep transformation JE Fountain, CA Osorio-Urzua The economic payoff from the internet revolution, 235-268, 2001 | 68 | 2001 |
| Challenges to organizational change: multi-level integrated information structures (MIIS) JE Fountain Governance and information technology: from electronic government to …, 2007 | 66 | 2007 |
| Toward a theory of federal bureaucracy for the twenty-first century JE Fountain Governance. com: Democracy in the information age, 117-140, 2002 | 65 | 2002 |
| 2003)," Prospectus for Improving the Regulatory Process Using E-Rulemaking E Fountain Communications of the ACM, 2003 | 48 | 2003 |
| The virtual state: toward a theory of federal bureaucracy in the 21st century JE Fountain Democracy. com, 133-156, 1999 | 45 | 1999 |
| Enacting technology: An institutional perspective JE Fountain Cambridge, MA: John F. Kennedy School of Government, Harvard University, 1995 | 45 | 1995 |
| Comment: Disciplining public management research JE Fountain Journal of Policy Analysis and Management 13 (2), 269-277, 1994 | 39 | 1994 |
| A note on the critical incident technique and its utility as a tool of public management research JE Fountain Annual meeting of the Association of Public Policy and Management, 4-6, 1999 | 36 | 1999 |
| Innovation, social capital, and the new economy JE Fountain, RD Atkinson Washington, Progressive Policy Institute, 1998 | 31 | 1998 |
Ines MergelProfessor of Public Administration, University of Konstanz, GermanyVerified email at uni-konstanz.de
