| An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece AN Giovanis, S Binioris, G Polychronopoulos EuroMed Journal of Business 7 (1), 24-53, 2012 | 310 | 2012 |
| The role of service fairness in the service quality–relationship quality–customer loyalty chain: an empirical study A Giovanis, P Athanasopoulou, E Tsoukatos Journal of Service Theory and Practice 25 (6), 744 - 776, 2015 | 242 | 2015 |
| Consumer-brand relationships and brand loyalty in technology-mediated services AN Giovanis, P Athanasopoulou Journal of Retailing and Consumer Services 40, 287-294, 2018 | 208 | 2018 |
| Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors A Giovanis, C Assimakopoulos, C Sarmaniotis International Journal of Retail & Distribution Management 47 (9), 894-914, 2019 | 170 | 2019 |
| Adoption of mobile banking services: A comparative analysis of four competing theoretical models A Giovanis, P Athanasopoulou, C Assimakopoulos, C Sarmaniotis International Journal of Bank Marketing 37 (5), 1165-1189, 2019 | 154 | 2019 |
| The Antecedents of Customer Loyalty for Broadband Services: The Role of Service Quality, Emotional Satisfaction and Corporate Image AN Giovanis, D Zondiros, P Tomaras Procedia - Social and Behavioral Sciences 148, 236-244, 2014 | 151 | 2014 |
| Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust AN Giovanis, P Athanasopoulou International Journal of Technology Marketing 9 (3), 288-304, 2014 | 141 | 2014 |
| Suppliers logistics service quality performance and its effect on retailers’ behavioral intentions AN Giovanis, P Tomaras, D Zondiros Procedia-Social and Behavioral Sciences 73, 302-309, 2013 | 111 | 2013 |
| A stochastic logistic innovation diffusion model studying the electricity consumption in Greece and the United States AN Giovanis, CH Skiadas Technological Forecasting and Social Change 61 (3), 235-246, 1999 | 111 | 1999 |
| Consumer-brand relationships’ development in the mobile internet market: evidence from an extended relationship commitment paradigm A Giovanis Journal of Product & Brand Management 25 (6), 568-585, 2016 | 81 | 2016 |
| Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: Empirical evidence from Greece Y Politis, A Giovanis, S Binioris Journal of Modelling in Management 9 (2), 215-237, 2014 | 66 | 2014 |
| A stochastic Bass innovation diffusion model studying the growth of electricity consumption in Greece CH Skiadas, AN Giovanis Applied stochastic models in Business and Industry 13 (2), 85-101, 1997 | 59 | 1997 |
| The role of gender on entrepreneurial intention among students: An empirical test of the theory of planned behaviour in a Greek university AG Sahinidis, AN Giovanis, L Sdrolias International Journal on Integrated Information Management 1 (1), 61-79, 2012 | 55 | 2012 |
| Understanding lovemark brands: Dimensions and effect on Brand loyalty in high-technology products A Giovanis, P Athanasopoulou Spanish Journal of Marketing-ESIC, 2018 | 50 | 2018 |
| Gen Y-ers’ brand loyalty drivers in emerging devices A Giovanis, P Athanasopoulou Marketing Intelligence & Planning 35 (6), 805-821, 2017 | 43 | 2017 |
| Assessing service quality and customer behavioral responses in hospital outpatient services: A formative measurement approach A Giovanis, G Pierrakos, I Rizomyliotis, S Binioris International Journal of Quality and Service Sciences 10 (2), 98-116, 2018 | 41 | 2018 |
| Sustaining brand loyalty: The moderating role of green consumption values I Rizomyliotis, A Poulis, K Konstantoulaki, A Giovanis Business Strategy and the Environment 30 (7), 3025-3039, 2021 | 39 | 2021 |
| The role of corporate image and switching barriers in the service evaluation process: evidence from the mobile telecommunications industry A Giovanis, P Athanasopoulou, E Tsoukatos EuroMed Journal of Business 11 (1), 132-158, 2016 | 39 | 2016 |
| “How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment I Rizomyliotis, MN Kastanakis, A Giovanis, K Konstantoulaki, ... Journal of Business Research 153, 329-340, 2022 | 29 | 2022 |
| An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty A Giovanis, E Tsoukatos Journal of Transnational Management 22 (1), 4-24, 2017 | 24 | 2017 |
Pinelopi AthanasopoulouProfessor of Services Marketing, University of Peloponnese, GreeceVerified email at go.uop.gr
