| Modeling roles of service recovery strategy: a relationship-focused view C Ok, KJ Back, CW Shanklin Journal of Hospitality & Tourism Research 29 (4), 484-507, 2005 | 304 | 2005 |
| Written messages improve edible food waste behaviors in a university dining facility KJ Whitehair, CW Shanklin, LA Brannon Journal of the Academy of Nutrition and Dietetics 113 (1), 63-69, 2013 | 266 | 2013 |
| Food safety training and foodservice employees' knowledge and behavior. KR Roberts, BB Barrett, AD Howells, CW Shanklin, VK Pilling, ... Food protection trends 28 (4), 252-260, 2008 | 262 | 2008 |
| Environmental practices and management concerns of conference center administrators KL Wolfe, CW Shanklin Journal of Hospitality & Tourism Research 25 (2), 209-216, 2001 | 139 | 2001 |
| Identifying specific beliefs to target to improve restaurant employees' intentions for performing three important food safety behaviors VK Pilling, LA Brannon, CW Shanklin, AD Howells, KR Roberts Journal of the American Dietetic Association 108 (6), 991-997, 2008 | 134 | 2008 |
| Restaurant employees' perceptions of barriers to three food safety practices AD Howells, KR Roberts, CW Shanklin, VK Pilling, LA Brannon, ... Journal of the American Dietetic Association 108 (8), 1345-1349, 2008 | 126 | 2008 |
| Mixed findings on the service recovery paradox C Ok, KJ Back, CW Shanklin The Service Industries Journal 27 (6), 671-686, 2007 | 100 | 2007 |
| Intervention improves restaurant employees' food safety compliance rates VK York, LA Brannon, CW Shanklin, KR Roberts, BB Barrett, AD Howells International Journal of Contemporary Hospitality Management 21 (4), 459-478, 2009 | 89 | 2009 |
| Appreciation of food safety practices based on level of experience LA Brannon, VK York, KR Roberts, CW Shanklin, AD Howells Journal of Foodservice Business Research 12 (2), 134-154, 2009 | 81 | 2009 |
| Ecology age: Implications for the hospitality and tourism industry CW Shanklin Hospitality Research Journal 17 (1), 219-229, 1993 | 81 | 1993 |
| Foodservice employees benefit from interventions targeting barriers to food safety VK York, LA Brannon, CW Shanklin, KR Roberts, AD Howells, EB Barrett Journal of the American Dietetic Association 109 (9), 1576-1581, 2009 | 78 | 2009 |
| Food safety training requirements and food handlers' knowledge and behaviors VK Pilling, LA Brannon, CW Shanklin, KR Roberts, BB Barrett, ... Food protection trends 28 (3), 192-200, 2008 | 77 | 2008 |
| Factors influencing restaurant selection by travelers who stop at visitor information centers C Tripp, KR Greathouse, CW Shanklin, MB Gregoire Journal of Travel & Tourism Marketing 4 (2), 41-50, 1995 | 72 | 1995 |
| Proximate analysis of food service wastes DA Ferris, RA Flores, CW Shanklin, MK Whitworth Applied Engineering in Agriculture 11 (4), 567-572, 1995 | 69 | 1995 |
| Generalizing survey results from student samples: implications from service recovery research C Ok, CW Shanklin, KJ Back Journal of Quality Assurance in Hospitality & Tourism 8 (4), 1-23, 2008 | 65 | 2008 |
| Tray service generates more food waste in dining areas of a continuing-care retirement community BL Hackes, CW Shanklin, T Kim, AY Su Journal of the American Dietetic Association 97 (8), 879-882, 1997 | 62 | 1997 |
| Service recovery paradox: Implications from an experimental study in a restaurant setting C Ok, KJ Back, CW Shanklin Journal of Hospitality & Leisure Marketing 14 (3), 17-33, 2006 | 59 | 2006 |
| Food safety training needs assessment for independent ethnic restaurants: Review of health inspection data in Kansas J Kwon, KR Roberts, CW Shanklin, P Liu, WSF Yen Food Protection Trends 30 (7), 412-421, 2010 | 57 | 2010 |
| Solid waste management practices in selected hotel chains and individual properties CW Shanklin, MJ Petrillose, A Pettay Hospitality Research Journal 15 (1), 59-74, 1991 | 54 | 1991 |
| Elementary students' food consumption at lunch does not meet recommended dietary allowance for energy, iron, and vitamin A L Hye-Sang, KE Lee, CW Shanklin Journal of the Academy of Nutrition and Dietetics 101 (9), 1060, 2001 | 50 | 2001 |
