| Call Centre Discourse: Graduation in Relation to Voice Quality and Attitudinal Role JYN Wan Globalization, communication and the workplace: Talking across the world, 106, 2010 | 19 | 2010 |
| The exchange of interpersonal meaning in call center conversations YN Wan Odense Working Papers in Language and Communication 29, 825-839, 2008 | 12 | 2008 |
| Structuring logical relations in workplace English telephone negotiation J WAN Yau Ni International Journal of Language Studies, 2023 | 6 | 2023 |
| Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES) JY Wan Journal of Intercultural Communication 18 (1), 1-14, 2018 | 6 | 2018 |
| Call centre communication: an analysis of interpersonal meaning YN Wan Hong Kong Polytechnic University, 2012 | 4 | 2012 |
| Construing negotiation: The role of voice quality features in American-Filipino business telephone conversations J Yau-ni Wan Language and Dialogue 7 (2), 137-162, 2017 | 3 | 2017 |
| “But it’s truly aggravating and depressing”: Voicing counter-expectancy in US–Philippines service interactions YN Wan Journal of Intercultural Communication 23 (4), 95-105, 2023 | 2 | 2023 |
| Research on voice quality in call center discourse: Validating reliability through interrater agreement and Praat. YN WAN International Journal of Language, Linguistics, Literature and Culture 2 (4 …, 2023 | 1 | 2023 |
| Professional discourse analysis: Specific language features in telephone communication breakdown J WAN Yau Ni | 1 | 2015 |
| Hospitality Discourse on Social Media: Evaluating Online Complaints and Service Recovery for Luxury Hotels YN Wan, G Forey Journal of Language Teaching and Research 15 (2), 364-373, 2024 | | 2024 |
| Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefacts. YN Wan Journalism and Media 5 (1), 189-202, 2024 | | 2024 |
| Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint calls YN WAN HERMES-Journal of Language and Communication in Business, 161-179, 2024 | | 2024 |
| Investigating writer’s stance in university academic group discussions YN Wan Journal of English Language Teaching and Applied Linguistics 5 (3), 90-100, 2023 | | 2023 |
| Exploring interpersonal language in wedding discourse on social media YN Wan International Journal of English Language Studies 5 (3), 48-57, 2023 | | 2023 |
| Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessment J WAN Yau Ni | | 2018 |
| Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong Kong J WAN Yau Ni | | 2018 |
| “Maam, let me tell you our story”: Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversations JYN Wan | | 2017 |
| The exchange of interpersonal meaning in call centre conversations J WAN Yau Ni | | 2008 |
