| The role of interaction quality and switching costs in premium banking services P Laksamana, D Wong, RPJ Kingshott, F Muchtar Marketing Intelligence & Planning 31 (3), 229-249, 2013 | 39 | 2013 |
| A purchase intention model for foreign banks within Indonesia F Muchtar, RPJ Kingshott, D Wong, P Laksamana International Journal of Bank Marketing 30 (6), 452-464, 2012 | 16 | 2012 |
| Pengaruh social media marketing activities terhadap customer loyalty melalui value equity, brand equity, dan relationship equity M Situmorang, F Muchtar Syntax Literate; Jurnal Ilmiah Indonesia 6 (11), 5749-5754, 2021 | 4 | 2021 |
| The Roles of Reputation on Retention and Cross-buying in Premium Banking Services P Laksamana, D Wong, RPJ Kingshott, F Muchtar Society for Innovation in Management, Taiwan, 2013 | 1 | 2013 |
| Key issues for bank-customer commitment and trust in an e-banking era P Laksamana, D Wong, R Kingshott, F Muchtar Proceedings of the international conference on innovation and management, 2011 | 1 | 2011 |
| Pemasaran Produk Bumdes F Muchtar | | 2022 |
| Pengaruh Entrepreneurial Marketing dan Network Relationship Terhadap Kinerja Usaha Mikro Kecil dan Menengah (UMKM) Bidang Kuliner di Kota Jakarta Selatan A Mashita, F Muchtar Syntax Literate; Jurnal Ilmiah Indonesia 6 (11), 5500-5509, 2021 | | 2021 |
| ICASPGS D Holidin, F Muchtar, MRUD Tambunan | | 2018 |
| Pemasaran produk badan usaha milik desa F Muchtar FIA UI Press, 2018 | | 2018 |
| Trust and Retention in Premium Banking Services: Does Switching Costs Matter? P Laksamana, D Wong, RPJ Kingshott, F Muchtar Australian & New Zealand Marketing Academy, 2012 | | 2012 |
| Factors impacting purchase intention of foreign banks within Indonesia F Muchtar, R Kingshott, D Wong, P Laksamana Proceedings of Australian and New Zealand Marketing Academy conference, 2011 | | 2011 |
| Constructing a purchase intention model for foreign banks operating within Indonesia F Muchtar, R Kingshott, D Wong, P Laksamana Proceedings of the international conference on innovation and management, 2011 | | 2011 |
| A conceptual model of purchase intentions in banking based on utility theory F Muchtar, R Kingshott, D Wong, P Laksamana Proceedings of Australian and New Zealand Marketing Academy conference, 2011 | | 2011 |
| Switching Costs and Social Bonds in a Blended Bank Service Environment P Laksamana, DH Wong, RPJ Kingshott, F Muchtar Proceedings of Australian and New Zealand Marketing Academy conference, 2011 | | 2011 |
