| Defining information literacy for the UK A Abell, C Armstrong, D Boden, S Town, S Webber, M Woolley Library and Information Update 4 (1-2), 22-25, 2005 | 125* | 2005 |
| Alfabetización en información: la definición de CLIP (UK) D Boden, M Woolley, C Armstrong, S Webber, JS Town, A Abell Boletín de la Asociación Andaluza de Bibliotecarios 19 (77), 79-84, 2004 | 125 | 2004 |
| Developing a values scorecard J Stephen Town, M Kyrillidou Performance Measurement and Metrics 14 (1), 7-16, 2013 | 76 | 2013 |
| Value, impact, and the transcendent library: Progress and pressures in performance measurement and evaluation JS Town The Library Quarterly 81 (1), 111-125, 2011 | 74 | 2011 |
| Benchmarking and library quality maturity F Wilson, J Stephen Town Performance measurement and metrics 7 (2), 75-82, 2006 | 53 | 2006 |
| Information literacy: definition, measurement, impact JS Town International conference on IT and information literacy, 2002 | 41 | 2002 |
| Performance or measurement? J Stephen Town Performance measurement and Metrics 1 (1), 43-54, 2000 | 34 | 2000 |
| Information literacy and the information society JS Town na, 2003 | 31 | 2003 |
| E‐measures: a comprehensive waste of time? S Town Vine 34 (4), 190-195, 2004 | 30 | 2004 |
| The value of people: a review and framework for human capital assessment in academic and research libraries S Town Performance Measurement and Metrics 15 (1/2), 67-80, 2014 | 21 | 2014 |
| Wisdom or welfare? The seven pillars model S Town Seven pillars of wisdom, 11-21, 2000 | 21 | 2000 |
| Implementing the value scorecard S Town Performance Measurement and Metrics 16 (3), 234-251, 2015 | 18 | 2015 |
| Measures of relationship capital for the value scorecard JS Town Library Management 36 (3), 235-247, 2015 | 17 | 2015 |
| Benchmarking and Performance Measurement. JS Town | 13 | 1995 |
| SCONUL benchmarking manual JS Town Standing Conference of National & University Libraries, 2000 | 12 | 2000 |
| The value scorecard S Town Information and Learning Science 119 (1/2), 25-38, 2018 | 11 | 2018 |
| LibQUAL+: a quality survey case study S Town Quality and the academic library, 209-220, 2016 | 11 | 2016 |
| Value and impact measurement: a UK perspective and progress report on a national programme (VAMP) S Town Proceedings of the 2006 Library Assessment Conference: Building Effective …, 2006 | 11 | 2006 |
| Academic library performance, quality and evaluation in the UK and Europe S Town Library Assessment Conference—Thessaloniki, 13-15, 2005 | 11 | 2005 |
| LibQUAL+ in the UK and Ireland: three years findings and experience. JS Town, SA Lock | 10 | 2005 |
