| Measuring student satisfaction at a UK university J Douglas, A Douglas, B Barnes Quality assurance in education 14 (3), 251-267, 2006 | 1068 | 2006 |
| The development of a conceptual model of student satisfaction with their experience in higher education J Douglas, R McClelland, J Davies Quality assurance in education 16 (1), 19-35, 2008 | 613 | 2008 |
| Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context JA Douglas, A Douglas, RJ McClelland, J Davies Studies in Higher Education 40 (2), 329-349, 2015 | 263 | 2015 |
| Essential ingredients for the implementation of Quality 4.0: a narrative review of literature and future directions for research M Sony, J Antony, JA Douglas The TQM Journal 32 (4), 779-793, 2020 | 224 | 2020 |
| Waste identification and elimination in HEIs: the role of Lean thinking J Douglas, J Antony, A Douglas International Journal of Quality & Reliability Management 32 (9), 970-981, 2015 | 205 | 2015 |
| Evaluating teaching quality J Douglas, A Douglas Quality in Higher education 12 (1), 3-13, 2006 | 190 | 2006 |
| The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities J Davies, A Douglas, J Douglas Quality Assurance in Education 15 (4), 382-401, 2007 | 136 | 2007 |
| Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research S Vinodh, J Antony, R Agrawal, JA Douglas The TQM Journal 33 (2), 441-472, 2021 | 116 | 2021 |
| Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study M Sony, J Antony, JA Douglas, O McDermott The TQM Journal 33 (6), 1502-1515, 2021 | 84 | 2021 |
| Lean Six Sigma for reducing student dropouts in higher education–an exploratory study SK Gupta, J Antony, F Lacher, J Douglas Total Quality Management & Business Excellence 31 (1-2), 178-193, 2020 | 73 | 2020 |
| Lean Six Sigma implementation in East Africa: findings from a pilot study A Douglas, J Douglas, J Ochieng The TQM Journal 27 (6), 772-780, 2015 | 68 | 2015 |
| Using critical incident technique (CIT) to capture the voice of the student JA Douglas, R McClelland, J Davies, L Sudbury The TQM Journal 21 (4), 305-318, 2009 | 67 | 2009 |
| Campus spies? Using mystery students to evaluate university performance A Douglas, J Douglas Educational Research 48 (1), 111-119, 2006 | 62 | 2006 |
| An exploratory study of critical success factors for SMEs in Kenya J Douglas, A Douglas, D Muturi, J Ochieng Toulon-Verona Conference" Excellence in Services, 223-234, 2017 | 61 | 2017 |
| Development of a roadmap for Lean Six Sigma implementation and sustainability in a Scottish packing company VF Vallejo, J Antony, JA Douglas, P Alexander, M Sony The TQM Journal 32 (6), 1263-1284, 2020 | 52 | 2020 |
| The lives of butterflies MM Douglas (No Title), 1986 | 50 | 1986 |
| Differentiation for competitive advantage in a small family business A Douglas, J Douglas, J Davies Journal of Small Business and Enterprise Development 17 (3), 371-386, 2010 | 49 | 2010 |
| Framing higher education quality from a business perspective: setting the conditions for value co-creation M Cavallone, MV Ciasullo, J Douglas, R Palumbo Studies in Higher Education 46 (6), 1099-1111, 2021 | 47 | 2021 |
| The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities SA Basir, J Davies, J Douglas, A Douglas Journal of Higher Education Policy and Management 39 (3), 320-340, 2017 | 39 | 2017 |
| Exploring the use of operational excellence methodologies in the era of COVID-19: perspectives from leading academics and practitioners O McDermott, J Antony, J Douglas The TQM Journal 33 (8), 1647-1665, 2021 | 35 | 2021 |
