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Doga Istanbulluoglu
Doga Istanbulluoglu
Lecturer in Marketing, University of Birmingham
Verified email at bham.ac.uk
Title
Cited by
Cited by
Year
Complaint handling on social media: The impact of multiple response times on consumer satisfaction
D Istanbulluoglu
Computers in Human Behavior 74, 72-82, 2017
1902017
The allure of luxury brands’ social media activities: a uses and gratifications perspective
N Athwal, D Istanbulluoglu, SE McCormack
Information Technology & People, 2019
1422019
Online fashion shopping paradox: The role of customer reviews and facebook marketing
F Kawaf, D Istanbulluoglu
Journal of Retailing and Consumer Services 48, 144-153, 2019
992019
Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour
D Istanbulluoglu, S Leek, IT Szmigin
European Journal of Marketing 51 (5/6), 1109-1128, 2017
932017
Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life
D Houghton, A Pressey, D Istanbulluoglu
Computers in Human Behavior 104, 106153, 2020
542020
Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust
D Istanbulluoglu, E Sakman
European Management Journal, 2022
122022
An exploration of consumers’ online complaining behaviour on Facebook
D Istanbulluoğlu
University of Birmingham, 2014
72014
The problematic use of smartphones in public: The development and validation of a measure of smartphone “zombie” behaviour
A Pressey, D Houghton, D Istanbulluoglu
Information Technology & People 37 (1), 479-501, 2024
52024
Service Recovery via Twitter: An Exploration of Responses to Consumer Complaints
D Istanbulluoglu, S Oz
Accounting Perspectives 22 (4), 435-460, 2023
12023
COMPLAINING ON FACEBOOK PAGES AND PROFILES: CONNECTED AND SOCIAL
D Istanbulluoglu, S Leek, I Szmigin
Academy of Marketing Conference, 2015
12015
DO ANTI-CONSUMPTION PRACTICES LEAD TO WELL-BEING? THE MEDIATING ROLE OF TIME ORIENTATION
N García de Frutos, S Magrizos, D Istanbulluoglu, C Moraes
16th Annual Conference of the EuroMed Academy of Business, 2023
2023
Forms of falsified online reviews: the good, the bad, and the downright ugly
D Istanbulluoglu, LC Harris
European Journal of Marketing, 2023
2023
Examining the Micro-Level Socio-Temporal Rhythms of Anti-consumption
C Moraes, D Istanbulluoglu, NG de Frutos, S Magrizos
2023 European Advances in Consumer Research, 2023
2023
Anti-Consumption, Subjective Wellbeing and Time Orientation
NG de Frutos, D Istanbulluoglu, S Magrizos, C Moraes
9th International Symposium on Marketing Ethics and Corporate Social …, 2023
2023
Examining the Interconnections Among Anti-Consumption, Subjective Wellbeing and Time Orientation
NG de Frutos, S Magrizos, D Istanbulluoglu, C Moraes
2023 Academy of Marketing Science 48th Annual Conference, New Orleans …, 2023
2023
Advertising Expenditures on Media Vehicles and Sales
S Oz, D Istanbulluoglu
Accounting Perspectives 21 (1), 31-60, 2022
2022
Not all online-complaint handling is created equal: apologize fast or compensate
D Istanbulluoglu, E Sakman
2019 AMS Annual Conference: Marketing Opportunities and Challenges in a …, 2019
2019
The impact of company response time on post-purchase customer satisfaction on social media
D Istanbulluoglu
SERVSIG 2016: The Future of Services in the Heart of Europe, 2016
2016
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