| Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory WT Coombs, SJ Holladay Management Communication Quarterly 16 (2), 165-186, 2002 | 1080 | 2002 |
| Communication and attributions in a crisis: An experimental study in crisis communication WT Coombs, SJ Holladay Journal of public relations research 8 (4), 279-295, 1996 | 850 | 1996 |
| An extended examination of the crisis situations: A fusion of the relational management and symbolic approaches WT Coombs, SJ Holladay Journal of public relations research 13 (4), 321-340, 2001 | 471 | 2001 |
| The handbook of crisis communication WT Coombs, SJ Holladay John Wiley & Sons, 2011 | 453 | 2011 |
| Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication WT Coombs, SJ Holladay Public Relations Review 34 (3), 252-257, 2008 | 428 | 2008 |
| Unpacking the halo effect: Reputation and crisis management W Timothy Coombs, SJ Holladay Journal of Communication Management 10 (2), 123-137, 2006 | 417 | 2006 |
| It's not just PR: Public relations in society WT Coombs, SJ Holladay John Wiley & Sons, 2013 | 323 | 2013 |
| Managing corporate social responsibility: A communication approach WT Coombs, SJ Holladay John Wiley & Sons, 2011 | 308 | 2011 |
| The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions W Timothy Coombs, SJ Holladay Journal of Communication management 11 (4), 300-312, 2007 | 306 | 2007 |
| Reasoned action in crisis communication: An attribution theory-based approach to crisis management WT Coombs, SJ Holladay Responding to crisis: A rhetorical approach to crisis communication, 95-115, 2004 | 268 | 2004 |
| An exploratory study of stakeholder emotions: Affect and crises W Timothy Coombs, SJ Holladay The effect of affect in organizational settings, 263-280, 2005 | 263 | 2005 |
| Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions WT Coombs, SJ Holladay Public Relations Review 35 (1), 1-6, 2009 | 256 | 2009 |
| Speaking of visions and visions being spoken: An exploration of the effects of content and delivery on perceptions of leader charisma SJ Holladay, WT Coombs Management Communication Quarterly 8 (2), 165-189, 1994 | 200 | 1994 |
| Communicating visions: An exploration of the role of delivery in the creation of leader charisma SJ Holladay, WT Coombs Management Communication Quarterly 6 (4), 405-427, 1993 | 196 | 1993 |
| PR strategy and application: Managing influence WT Coombs, SJ Holladay Wiley-Blackwell, 2010 | 179 | 2010 |
| How publics react to crisis communication efforts WT Coombs, SJ Holladay Journal of Communication Management, 2014 | 156 | 2014 |
| Why a concern for apologia and crisis communication? WT Coombs, F Frandsen, SJ Holladay, W Johansen Corporate Communications: An International Journal, 2010 | 128 | 2010 |
| Fringe public relations: How activism moves critical PR toward the mainstream WT Coombs, SJ Holladay Public Relations Review 38 (5), 880-887, 2012 | 103 | 2012 |
| The acceptance of responsibility and expressions of regret in organizational apologies after a transgression KM Pace, TA Fediuk, IC Botero Corporate communications: An international journal 15 (4), 410-427, 2010 | 90 | 2010 |
| Amazon. com's Orwellian nightmare: exploring apology in an online environment W Timothy Coombs, SJ Holladay Journal of Communication Management 16 (3), 280-295, 2012 | 88 | 2012 |
Finn FrandsenProfessor of Corporate Communication, Aarhus UniversityVerified email at mgmt.au.dk
