| Prioritization of key performance indicators: An integration of analytical hierarchy process and goal setting A Shahin, MA Mahbod International Journal of Productivity and Performance Management 56 (3), 226-240, 2007 | 505 | 2007 |
| The relationship of job stress with turnover intention and job performance: Moderating role of OBSE N Arshadi, H Damiri Procedia-Social and Behavioral Sciences 84, 706-710, 2013 | 487 | 2013 |
| SERVQUAL and model of service quality gaps: A framework for determining and prioritizing critical factors in delivering quality services A Shahin INTERNATIONAL CONFERENCE OF QUALITY MANAGEMENT, 2003 | 456 | 2003 |
| Integration of FMEA and the Kano model: An exploratory examination A Shahin International Journal of Quality & Reliability Management 21 (7), 731-746, 2004 | 376 | 2004 |
| Developing the models of service quality gaps: a critical discussion A Shahin, M Samea Business Management and Strategy 1 (1), 1, 2010 | 267 | 2010 |
| Corporate governance as a critical element for driving excellence in corporate social responsibility A Shahin, M Zairi International Journal of Quality & Reliability Management 24 (7), 753-770, 2007 | 262 | 2007 |
| The relationships of perceived organizational support (POS) with organizational commitment, in-role performance, and turnover intention: Mediating role of felt obligation N Arshadi Procedia-Social and Behavioral Sciences 30, 1103-1108, 2011 | 246 | 2011 |
| Public management SM Alvani Ney, Tehran, 2001 | 241 | 2001 |
| Cyberloafing and job burnout: An investigation in the knowledge-intensive sector A Aghaz, A Sheikh Computers in Human Behavior 62, 51-60, 2016 | 205 | 2016 |
| The effect of perceived organizational support on affective commitment and job performance: mediating role of OBSE N Arshadi, G Hayavi Procedia-social and behavioral sciences 84, 739-743, 2013 | 187 | 2013 |
| Typology of Kano models: a critical review of literature and proposition of a revised model A Shahin, M Pourhamidi, J Antony, S Hyun Park International Journal of Quality & Reliability Management 30 (3), 341-358, 2013 | 178 | 2013 |
| Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card A Shahin, J Shabani Naftchali, J Khazaei Pool International Journal of Productivity and Performance Management 63 (3), 290-307, 2014 | 172 | 2014 |
| Basic need satisfaction, work motivation, and job performance in an industrial company in Iran N Arshadi Procedia-Social and Behavioral Sciences 5, 1267-1272, 2010 | 171 | 2010 |
| Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines A Shahin, M Zairi Total Quality Management 20 (9), 1003-1028, 2009 | 159 | 2009 |
| The application of Mamdani fuzzy inference system in evaluating green supply chain management performance E Pourjavad, A Shahin International Journal of Fuzzy Systems 20, 901-912, 2018 | 142 | 2018 |
| A novel approach for supplier selection based on the Kano model and fuzzy MCDM M Ghorbani, S Mohammad Arabzad, A Shahin International Journal of Production Research 51 (18), 5469-5484, 2013 | 129 | 2013 |
| Factors contributing to university image: The postgraduate students’ points of view A Aghaz, A Hashemi, MS Sharifi Atashgah Journal of marketing for higher education 25 (1), 104-126, 2015 | 120 | 2015 |
| Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels R Dabestani, A Shahin, M Saljoughian, H Shirouyehzad International Journal of Quality & Reliability Management 33 (2), 160-177, 2016 | 114 | 2016 |
| Correlation analysis of service quality gaps in a four-star hotel in Iran A Shahin, R Dabestani International business research 3 (3), 40, 2010 | 110 | 2010 |
| Estimation of customer dissatisfaction based on service quality gaps by correlation and regression analysis in a travel agency A Shahin, N Janatyan International Journal of Business and Management 6 (3), 99, 2011 | 105 | 2011 |
