Ingo Oswald Karpen

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Jodie ConduitProfessor of Marketing, University of AdelaideVerified email at adelaide.edu.au
Michael KleinaltenkampProfessor (Emeritus) of Business and Services Marketing, Freie Universitaet BerlinVerified email at fu-berlin.de
Carolin PlewaProfessor of Marketing and Stakeholder Engagement, The University of AdelaideVerified email at adelaide.edu.au
Giulia CalabrettaAssociate Professor at Delft University of TechnologyVerified email at tudelft.nl
Liliana L. BoveThe University of MelbourneVerified email at unimelb.edu.au
Alexander JosiassenProfessor, Copenhagen Business SchoolVerified email at cbs.dk
Gauri LaaudSenior Lecturer, University of TasmaniaVerified email at utas.edu.au
Elina JaakkolaProfessor of Marketing, Turku School of Economics, University of TurkuVerified email at utu.fi
Jessica PallantLecturer in Marketing, RMIT UniversityVerified email at rmit.edu.au
Sean SandsProfessor of Marketing & Department Chair, Swinburne University of TechnologyVerified email at swin.edu.au
Kieran TierneyRMIT UniversityVerified email at rmit.edu.au
Brian BaldassarreEuropean Commission - Joint Research CentreVerified email at ec.europa.eu
Florian KockProfessor, Copenhagen Business SchoolVerified email at cbs.dk
Ralf WildenProfessor of Strategy & Innovation, Macquarie Business School, Macquarie UniversityVerified email at bwl.alumni.lmu.de
Melissa Archpru AkakaUniversity of DenverVerified email at du.edu
Nico Florian KlennerAustralian National UniversityVerified email at anu.edu.au
Kaisa Koskela-HuotariAssociate Professor, Stockholm School of EconomicsVerified email at hhs.se
Ilias DanatzisAssociate Professor of Marketing Analytics, King's College LondonVerified email at kcl.ac.uk
Larissa BeckerAssistant Professor in Marketing, Hanken School of EconomicsVerified email at hanken.fi
Jakob TrischlerKarlstad UniversityVerified email at kau.se

Ingo Oswald Karpen

Full Professor at CTF — Service Research Center, Sweden & Adelaide Business School, Australia

Verified email at kau.se

Service Design (Eco)System Design Innovation Strategy Design Thinking Service Research


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Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation IO Karpen, LL Bove, BA Lukas Journal of Service Research 15 (1), 21-38, 2012	547	2012
Service-dominant orientation: measurement and impact on performance outcomes IO Karpen, LL Bove, BA Lukas, MJ Zyphur Journal of Retailing 91 (1), 89-108, 2015	305	2015
Consumer ethnocentrism and willingness to buy: Analyzing the role of three demographic consumer characteristics A Josiassen, AG Assaf, IO Karpen International Marketing Review 28 (6), 627-646, 2011	292	2011
The evolution and prospects of service-dominant logic: An investigation of past, present, and future research R Wilden, MA Akaka, IO Karpen, J Hohberger Journal of Service Research 20 (4), 345-361, 2017	224	2017
Addressing the design-implementation gap of sustainable business models by prototyping: A tool for planning and executing small-scale pilots B Baldassarre, J Konietzko, P Brown, G Calabretta, N Bocken, IO Karpen, ... Journal of Cleaner Production 255, 120295, 2020	172	2020
Reputation in higher education: A fuzzy set analysis of resource configurations C Plewa, J Ho, J Conduit, IO Karpen Journal of Business Research 69 (8), 3087-3095, 2016	160	2016
A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities IO Karpen, G Gemser, G Calabretta Journal of Service Theory and Practice 27 (2), 384-407, 2017	145	2017
Tourism ethnocentrism and its effects on tourist and resident behavior F Kock, A Josiassen, AG Assaf, I Karpen, F Farrelly Journal of Travel Research 58 (3), 427-439, 2019	132	2019
Epilogue to the special issue and reflections on the future of engagement research LD Hollebeek, J Conduit, J Sweeney, G Soutar, IO Karpen, W Jarvis, ... Journal of Marketing Management 32 (5-6), 586-594, 2016	115	2016
The role of embeddedness for resource integration: Complementing SD logic research through a social capital perspective G Laud, IO Karpen, R Mulye, K Rahman Marketing Theory 15 (4), 509-543, 2015	110	2015
Collective engagement in organizational settings M Kleinaltenkamp, IO Karpen, C Plewa, E Jaakkola, J Conduit Industrial Marketing Management 80, 11-23, 2019	98	2019
Value co-creation behaviour–role of embeddedness and outcome considerations G Laud, IO Karpen Journal of Service Theory and Practice 27 (4), 778-807, 2017	95	2017
Engaging in times of COVID-19 and beyond: theorizing customer engagement through different paradigmatic lenses IO Karpen, J Conduit Journal of Service Management 31 (6), 1163-1174, 2020	93	2020
Product customization: A profile of consumer demand J Pallant, S Sands, I Karpen Journal of Retailing and Consumer Services 54, 102030, 2020	91	2020
Strategic design: eight essential practices every strategic designer must master G Calabretta, G Gemser, I Karpen Bis publishers, 2016	73	2016
Loyalty or liability: Resolving the consumer fanaticism paradox E Chung, F Farrelly, MB Beverland, IO Karpen Marketing Theory 18 (1), 3-30, 2018	69	2018
Entrepreneurial ways of designing and designerly ways of entrepreneuring: Exploring the relationship between design thinking and effectuation theory NF Klenner, G Gemser, IO Karpen Journal of Product Innovation Management 39 (1), 66-94, 2022	68	2022
Usage center–value cocreation in multi-actor usage processes M Kleinaltenkamp, C Plewa, S Gudergan, IO Karpen, T Chen Journal of Service Theory and Practice 27 (4), 721-737, 2017	62	2017
Brand meaning cocreation: toward a conceptualization and research implications KD Tierney, IO Karpen, K Westberg Journal of Service Theory and Practice 26 (6), 911-932, 2016	62	2016
Service system transformation through service design: Linking analytical dimensions and service design approaches K Koskela-Huotari, L Patricio, J Zhang, IO Karpen, D Sangiorgi, ... Journal of Business Research 136, 343-355, 2021	43	2021

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