Sylvia Ng

2016201720182019202020212022202320241 2 9 16 23 38 66 62 32

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Jill SweeneyUWAVerified email at uwa.edu.au
Carolin PlewaProfessor of Marketing and Stakeholder Engagement, The University of AdelaideVerified email at adelaide.edu.au
Melati NungsariAsia School of Business and MIT Sloan School of ManagementVerified email at mit.edu

Sylvia Ng

Assistant Professor, Asia Schoool of Business (in collaboration with MIT Sloan)

Verified email at mit.edu - Homepage


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Customer engagement: A systematic review and future research priorities SC Ng, JC Sweeney, C Plewa Australasian Marketing Journal 28, 235-252, 2020	112	2020
Professional service providers’ resource integration styles (PRO-RIS): Facilitating customer experiences SC Ng, C Plewa, JC Sweeney Journal of Service Research 19 (4), 380-395, 2016	71	2016
Managing customer resource endowments and deficiencies for value cocreation: Complex relational services SC Ng, JC Sweeney, C Plewa Journal of Service Research 22 (2), 156-172, 2019	52	2019
Customer engagement with a service offering: A framework for complex services SC Ng, C Plewa, JC Sweeney Customer Engagement: Contemporary Issues and Challenges, 193-210, 2015	11	2015
A voice for the silent: Uncovering service exclusion practices SC Ng, HY Chuah, M Nungsari Journal of Services Marketing 36 (7), 991-1005, 2022	6	2022

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