| The excellence grid–a tool to identify attributes that drive service excellence S Roy, I Mukherjee International Journal of Quality & Reliability Management 34 (8), 1209-1228, 2017 | 10 | 2017 |
| A framework for service quality improvement in multi-stage processes S Roy, I Mukherjee International Journal of Services and Operations Management 21 (2), 150-174, 2015 | 6 | 2015 |
| A Robust Design Integration in Non-Traditional Unit Load Warehouses S Rao, S Roy IFAC-PapersOnLine 55 (10), 1351-1356, 2022 | 3 | 2022 |
| Born on the Internet: How should Suta Grow? S Roy, R Kamath Emerald Emerging Markets Case Studies 2020, 2020 | 2 | 2020 |
| Integrated approach for evaluation of service quality in multistage sequential utilitarian service process S Roy, I Mukherjee International Journal of Quality and Service Sciences 10 (2), 117-137, 2018 | 2 | 2018 |
| Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets A Gupta, S Roy, R Kamath Journal of Services Marketing, 2024 | | 2024 |
| An Implementation Perspective of Customer Lifetime Value for E-Tailers S Roy 4International, 60, 2016 | | 2016 |
Prof Indrajit MukherjeeProfessor (Operations Management Group), Shailesh J Mehta School of ManagementVerified email at iitb.ac.in
