| Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana D Chiguvi International Journal of Research in Business and Social Science (2147-4478 …, 2023 | 10 | 2023 |
| Role of Social Media in Disaster Management in Bangladesh Towards the COVID-19 Pandemic: A Critical Review and Directions. MM Kobiruzzaman International Journal of Education and Knowledge Management (IJEKM) 4 (2), 1-14, 2021 | 9 | 2021 |
| Impact of Social Media Towards Society, A Case Study on Teenagers MM Kobiruzzaman, M Waheed, HSB Yaakup, MN Osman International Journal of Education and Knowledge Management (IJEKM) 1 (03), 1-12, 2018 | 7 | 2018 |
| Five dimensions of service quality-servqual model of service quality MM Kobiruzzaman | 5 | 2021 |
| Islam and Disaster Communication via Online Media amid the Covid-19 in Indonesia: The Case of Nahdlatul Ulama, Muhammadiyah, and the Salafism A Adeni, S Hasanah Al-Milal: Journal of Religion and Thought 3 (2), 2021 | 4 | 2021 |
| Hofstede’s cultural dimensions-Hofstede’s 6 cultural dimensions examples MM Kobiruzzaman Word Press, 2021 | 4 | 2021 |
| Service Quality and Customer Satisfaction: A Study of MyRapid in Malaysia JY Ong, WC Ong, AC Ong, KQ On International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) 5 …, 2022 | 3 | 2022 |
| Inclusivity in the Workplace for Persons with Disabilities: Analyzing Communication Effectiveness within Malaysian Companies. H Zakaria, D Kamarudin, Y Hussain, MM Lazim Turkish Online Journal of Qualitative Inquiry 12 (6), 2021 | 3 | 2021 |
| Four Theories of the Press-Authoritarian, Libertarian, Social Responsibility & Communist Soviet. Newsmoor-Educational Website For Online Learning MM Kobiruzzaman | 3 | 2021 |
| Social Media Impact on Traditional Media: A Review on the Reason Behind the Closure of Utusan Malaysia MM Kobiruzzaman, AHA Ghazali International Journal of Education and Knowledge Management (IJEKM) 5 (2), 1-14, 2022 | 2 | 2022 |
| Communication Elements 9 Elements of Communication Process MM Kobiruzzaman | 2 | 2019 |
| Developing Sustainable Competitive Elements Through Quality Gap for Positive Word of Mouth M Jasola, O Ghosh Technology, Management and Business 31, 61-70, 2023 | 1 | 2023 |
| Analysis of newspaper coverage of world cancer day: A study of select newspapers in Nigeria CE Uzochukwu, PC Ikegbunam Journal of Media and Communication Studies 14 (4), 79-91, 2022 | 1 | 2022 |
| gaps model of service quality–Servqual gaps model or 5 gaps model. newsmoor. com MM Kobiruzzaman | 1 | 5 |
| AMAH, Kanu Ogbonnaya, Ph. D; IWUJI, Florence Ijeoma, Ph. D AND OBI, Patricia Nneka Department of Curriculum and Instruction PN OBI INFORMATION SCIENCE 4 (1), 2022 | | 2022 |
| The influence of service quality towards Airbnb customer satisfaction in Klang Valley, Malaysia MSA Hussin, NB Hisham, N Nasaruddin, N Yahya, NMM Nawi | | 2022 |
| SERVICE QUALITY AND CUSTOMER SATISFACTION AT SELF-SERVICE LAUNDRIES: SERVQUAL MODEL NL Hussin, NJH Basri, N Muhamad, MM Esa, N Miskan Journal of Business Innovation 7 (1), 71, 2022 | | 2022 |
| Inclusivity in the Workplace for Persons with Disabilities: Analyzing Communication Effectiveness within Malaysian Companies H Zakariaa, D Kamarudinb, Y Hussainc, MM Lazimd | | |
| Online Learning During COVID-19 Pandemic: A Survey of LIS Students in Yogyakarta IF Priyanto, DF Cahyaningtyas | | |
Hani Salwah YaakupUniversiti Putra MalaysiaVerified email at upm.edu.my
