Rohit Verma
Rohit Verma
Professor, Service Operations Management, Cornell University
Verified email at cornell.edu - Homepage
TitleCited byYear
An analysis of the supplier selection process
R Verma, ME Pullman
Omega 26 (6), 739-750, 1998
7481998
How to transform consumers into fans of your brand
B Jahn, W Kunz
Journal of Service Management 23 (3), 344-361, 2012
5422012
Service innovation and customer choices in the hospitality industry
L Victorino, R Verma, G Plaschka, C Dev
Managing Service Quality: An International Journal 15 (6), 555-576, 2005
3482005
Customer experience modeling: from customer experience to service design
J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine
Journal of Service Management 23 (3), 362-376, 2012
3002012
Customer co-creation in service innovation: a matter of communication?
A Gustafsson, P Kristensson, L Witell
Journal of Service Management 23 (3), 311-327, 2012
2822012
Using conjoint analysis to help design product platforms
WL Moore, JJ Louviere, R Verma
Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 1999
2501999
An empirical study of platform and derivative product development projects
MV Tatikonda
Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 1999
2111999
Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
2062002
Multiple raters in survey‐based operations management research: a review and tutorial
KK Boyer, R Verma
Production and Operations Management 9 (2), 128-140, 2000
1852000
History of offshoring knowledge services
R Metters, R Verma
Journal of Operations Management 26 (2), 141-147, 2008
1732008
Co-creation and learning in health-care service development
M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management 23 (3), 328-343, 2012
1722012
Self-service technology and online financial service choice
X Ding, R Verma, Z Iqbal
International Journal of Service Industry Management 18 (3), 246-268, 2007
1672007
Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions
S Gupta, R Verma, L Victorino
Production and operations management 15 (3), 432-448, 2006
1602006
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
1572010
Understanding customer choices: A key to successful management of hospitality services
R Verma, G Plaschka, JJ Louviere
Cornell Hotel and Restaurant Administration Quarterly 43 (6), 15-24, 2002
1532002
An empirical analysis of management challenges in service factories, service shops, mass services and professional services
R Verma
International journal of service industry management 11 (1), 8-25, 2000
1482000
How travelers use online and social media channels to make hotel-choice decisions
L McCarthy, D Stock, R Verma Ph D
1432010
Customer preferences for online, social media, and mobile innovations in the hospitality industry
R Verma, D Stock, L McCarthy
Cornell Hospitality Quarterly 53 (3), 183-186, 2012
1422012
Determinants of profitability of banks in India: A multivariate analysis
BS Bodla, R Verma
Journal of Services Research 6 (2), 75-89, 2006
1352006
Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce
I Ng, G Parry, L Smith, R Maull, G Briscoe
Journal of Service Management 23 (3), 416-439, 2012
1242012
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