Follow
Barbara Duffek
Barbara Duffek
Imperial College London
Verified email at imperial.ac.uk - Homepage
Title
Cited by
Cited by
Year
Why so toxic? A framework for exploring customer toxicity
B Duffek, AB Eisingerich, O Merlo
AMS Review, 1-22, 2023
22023
How can companies recover from liability-invoking failures? Exploring the role of uncertainty avoidance in facilitating consumer compliance across national cultures
V Astvansh, B Duffek, AB Eisingerich
Journal of International Marketing 31 (3), 1-18, 2023
12023
Examining the Role of the Deflation Effect: How to Reduce the Vengefulness of Negative Reviews
B Duffek, O Merlo, WD Hoyer, AB Eisingerich
2023
The system can't perform the operation now. Try again later.
Articles 1–3