| Customer perception of e-banking services of Indian Banks: Some Survey Evidence RK Uppal The IUP Journal of Bank Management 7 (1), 63-78, 2008 | 90 | 2008 |
| Priority sector advances: Trends, issues and strategies RK Uppal journal of Accounting and Taxation 1 (5), 79, 2009 | 85 | 2009 |
| E-delivery channels in banks-A fresh outlook RK Uppal Researchers World 2 (1), 180, 2011 | 46 | 2011 |
| E-Age Technology–New Face of Indian Banking Industry: Emerging Challenges and New Potentials RK Uppal Journal of Social and Development Sciences 1 (3), 115-129, 2011 | 45 | 2011 |
| Customer complaints in banks: Nature, extent and strategies to mitigation RK Uppal Journal of Economics and International Finance 2 (10), 212-220, 2010 | 45 | 2010 |
| E-banking in India: challenges and opportunities R Jatana, RK Uppal New Century Publications, 2007 | 45 | 2007 |
| Indian banking industry and information technology RK Uppal New Century Publications, 2006 | 32 | 2006 |
| Marketing of bank products-emerging challenges and new strategies RK Uppal JM International Journal of Management Research 1 (1), 35-41, 2010 | 30 | 2010 |
| Customer service in Indian commercial banks: An empirical study RK Uppal Asia pacific journal of social sciences 1 (1), 127-141, 2009 | 26 | 2009 |
| Stability in bank income through fee-based activities RK Uppal Information Management and Business Review 1 (1), 40-47, 2010 | 24 | 2010 |
| Indian Banking Industry Comparative Performance Evaluation in the Liberalized and Globalized Era R Kaur Gyan Management Journal 1 (1), 3-24, 2007 | 24 | 2007 |
| Emerging issues and strategies to enhance M-banking services RK Uppal African Journal of Marketing Management 2 (2), 029-036, 2010 | 23 | 2010 |
| Customer Relationship Management in Indian Banking Industry RK Uppal New Century Publications, 2008 | 22 | 2008 |
| Indian Banking: Moving Towards Information Technology (The Problems and the Solutions) RK Uppal, R Kaur Journal of Commerce and Trade 2 (1), 26-32, 2007 | 20 | 2007 |
| E-Delivery channel-based banking services: An empirical study RK Uppal, R Chawla IUP Journal of Management Research 8 (7), 7, 2009 | 17 | 2009 |
| Indian banking in the globalised world RK Uppal New Century Publications, 2008 | 17 | 2008 |
| Internet banking in India: emerging risks and new dimensions RK Uppal Prime Journals, Business Administration and Management (BAM) 1 (3), 73-81, 2011 | 15 | 2011 |
| Indian Banking: Emerging Issues and Enhancing Competitive Efficiency. RK Uppal IUP Journal of Business Strategy 7, 2010 | 14 | 2010 |
| Excellency in banking services-A new road map for banks in the emerging new competition RK Uppal Journal of Economics and Behavioral Studies 1 (1), 32-40, 2010 | 13 | 2010 |
| Customer Service in Banks-An Empirical Study’ RK Uppal, R Kaur Bankers Conference Proceedings, 36-42, 2007 | 13 | 2007 |
