| To err is human (-oid): how do consumers react to robot service failure and recovery? S Choi, AS Mattila, LE Bolton Journal of Service Research 24 (3), 354-371, 2021 | 237 | 2021 |
| “How may I help you?” Says a robot: examining language styles in the service encounter S Choi, SQ Liu, AS Mattila International Journal of Hospitality Management 82, 32-38, 2019 | 147 | 2019 |
| The role of power and incentives in inducing fake reviews in the tourism industry S Choi, AS Mattila, HB Van Hoof, D Quadri-Felitti Journal of Travel Research 56 (8), 975-987, 2017 | 107 | 2017 |
| Love is in the menu: Leveraging healthy restaurant brands with handwritten typeface SQ Liu, S Choi, AS Mattila Journal of Business Research 98, 289-298, 2019 | 76 | 2019 |
| Limited time or limited quantity? The impact of other consumer existence and perceived competition on the scarcity messaging-Purchase intention relation M Song, S Choi, J Moon Journal of Hospitality and Tourism Management 47, 167-175, 2021 | 35 | 2021 |
| The role of dialecticism and reviewer expertise in consumer responses to mixed reviews YH Hwang, S Choi, AS Mattila International Journal of Hospitality Management 69, 49-55, 2018 | 29 | 2018 |
| Consumer response to authentic-language versus English-language menu labeling in ethnic dining S Choi, SQ Liu, AS Mattila Cornell Hospitality Quarterly 59 (2), 125-134, 2018 | 26 | 2018 |
| Donation appeals rewarding fitness in the context of CSR initiatives S Choi, AS Mattila, D Quadri-Felitti Journal of Services Marketing 33 (2), 160-167, 2019 | 18 | 2019 |
| Robot–brand fit the influence of brand personality on consumer reactions to service robot adoption S Choi, SX Liu, C Choi Marketing Letters 33 (1), 129-142, 2022 | 17 | 2022 |
| The role of reference prices in the lodging industry: the moderating effect of an individual’s psychological state C Choi, S Choi, AS Mattila Journal of Travel & Tourism Marketing 36 (4), 511-520, 2019 | 16 | 2019 |
| Rounding up for a cause: The joint effect of donation type and crowding on donation likelihood YH Hwang, S Choi, AS Mattila International Journal of Hospitality Management 93, 102779, 2021 | 11 | 2021 |
| The rise of service robots in the hospitality industry: Some actionable insights S Choi, LC Wan Boston Hospitality Review, 1-11, 2021 | 9 | 2021 |
| The effect of experience congruity on repurchase intention: The moderating role of public commitment S Choi, AS Mattila Service Science 10 (2), 124-138, 2018 | 9 | 2018 |
| Are all smiles perceived equal? The role of service provider’s gender S Choi, C Choi, AS Mattila Service Science 12 (1), 1-7, 2020 | 6 | 2020 |
| Let your algorithm shine: The impact of algorithmic cues on consumer perceptions of price discrimination S Choi, M Song, L Jing Tourism Management 99, 104792, 2023 | 3 | 2023 |
| Information technology as a buffer against COVID-19 S Choi, J Yeon, HJ Song, J Hu Annals of Tourism Research 98, 103527, 2023 | 2 | 2023 |
| Unintended indulgence in robotic service encounters S Choi, LC Wan, AS Mattila Annals of Tourism Research 106, 103768, 2024 | | 2024 |
Anna S. MattilaPennsylvania State UniversityVerified email at psu.edu
