Follow
Iivi Riivits-Arkonsuo
Iivi Riivits-Arkonsuo
Verified email at ttu.ee
Title
Cited by
Cited by
Year
Customer experience and commitment in retailing: does customer age matter?
I Khan, LD Hollebeek, M Fatma, JU Islam, I Riivits-Arkonsuo
Journal of Retailing and Consumer Services 57, 102219, 2020
1672020
Consumer journey from first experience to brand evangelism
I Riivits-Arkonsuo, K Kaljund, A Leppiman
Research in economics and business: Central and eastern Europe 6 (1), 2015
1052015
Young consumers and their brand love
I Riivits-Arkonsuo, A Leppiman
International Journal of Business and Social Research 5 (10), 33-44, 2015
322015
Online Word-of-Mouth on Brands and Experience Marketing.
I Riivits-Arkonsuo, A Leppiman
Journal of Management & Change, 2014
242014
Consumer online word-of-mouth–analysis through an experience pyramid model
I Riivits-Arkonsuo, A Leppiman
Proceedings of the 9th EBES Conference, Rome, 1929-1934, 2013
162013
Quality labels in Estonian food market. Do the labels matter?
I Riivits-Arkonsuo, A Leppiman, J Hartšenko
Agronomy Research 14 (3), 2016
102016
Antecedents of online word of mouth and memorable experience concept
I Arkonsuo, A Leppiman
International Journal of Business and Social Research 5 (9), 1-14, 2015
92015
Old-age digital exclusion as a policy challenge in Estonia and Finland
A Leppiman, I Riivits-Arkonsuo, A Pohjola
Social exclusion in later life: Interdisciplinary and Policy Perspectives …, 2021
72021
Role of AI in enhancing customer engagement, loyalty and loyalty programme performance
C Menidjel, LD Hollebeek, A Leppiman, I Riivits-Arkonsuo
Handbook of Research on Customer Loyalty, 316-331, 2022
42022
Joint Business-to-Business recovery management: the moderating role of locus of failure
N Nik Bakhsh, I Riivits-Arkonsuo
42021
Fair Trade and social responsibility–whose duty? Estonian consumers’ attitudes and beliefs
I Riivits-Arkonsuo, M Ojasoo, A Leppiman, K Mänd
22017
Improving Non-profit Organizations’ Capability Through Open Architecture Model
A Leppiman, I Riivits-Arkonsuo, K Kaljund
International Business–Baltic Business Development, 115-134, 2013
22013
Consumer Behavior in Social Media: Patterns of Sharing Commercial Messages
I Riivits-Arkonsuo, A Leppiman
Baltic Business Development, 2012
22012
Experience marketing from a teaching and learning perspective.
A Leppiman, I Riivits-Arkonsuo, J Kukk
Journal of Marketing Trends (1961-7798) 5 (2), 2018
12018
Consumer's Journey as Ambassador Brand Experiences
I Riivits-Arkonsuo
TUT Press, 2015
12015
Millennials’ brand attachment and ecological systems theory
I Riivits-Arkonsuo, A Leppiman
1
Proactive service recovery performance in emerging (vs. developed) market-based firms: the role of clients’ cultural orientation
NN Bakhsh, LD Hollebeek, I Riivits-Arkonsuo, MK Clark, R Casas
Organizations and Markets in Emerging Economies 14 (2), 260-285, 2023
2023
The Value Co-creation Through Joint Failure Recovery: B2B Settings
NN Bakhsh, I Riivits-Arkonsuo
Journal of Creating Value 8 (1), 45-57, 2022
2022
EURASIAN JOURNAL OF BUSINESS AND MANAGEMENT
NN Bakhsh, I Riivits-Arkonsuo
Eurasian Journal of Business and Management 9 (4), 245-257, 2021
2021
Joint B2B Recovery Management: The Role of Locus of Failure
NN Bakhsh, I Riivits-Arkonsuo
Eurasian Journal of Business and Management 9 (4), 245-257, 2021
2021
The system can't perform the operation now. Try again later.
Articles 1–20