‪Elizabeth Han‬ - ‪Google Scholar‬

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Elizabeth Han

Elizabeth Han

Assistant Professor of Information Systems, McGill University

Verified email at mcgill.ca


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? E Han, D Yin, H Zhang Information Systems Research, 2022	40	2022
Interruptions during a service encounter: Dealing with imperfect chatbots E Han, D Yin, H Zhang	6	2021
Chatbot Empathy in Customer Service: When It Works and When It Backfires E Han, D Yin, H Zhang	2	2022
The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices E Han Georgia Institute of Technology, 2022		2022
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful? E Han, DD Yin, H Zhang		2022
Engagement in Interactive Social Media Campaigns: Joint Effects of Social Cause and Monetary Reward E Han, S Bond, H Zhang ACR North American Advances, 2021		2021

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