Follow
Elina Jaakkola
Elina Jaakkola
Professor of Marketing, Turku School of Economics, University of Turku
Verified email at utu.fi
Title
Cited by
Cited by
Year
The role of customer engagement behavior in value co-creation: a service system perspective
E Jaakkola, M Alexander
Journal of service research 17 (3), 247-261, 2014
17262014
Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
L Aarikka-Stenroos, E Jaakkola
Industrial marketing management 41 (1), 15-26, 2012
12262012
Designing conceptual articles: four approaches
E Jaakkola
AMS review 10 (1), 18-26, 2020
10232020
Customer experience: fundamental premises and implications for research
L Becker, E Jaakkola
Journal of the Academy of Marketing Science 48, 630-648, 2020
8912020
Service experience co-creation: conceptualization, implications, and future research directions
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of service management 26 (2), 182-205, 2015
6222015
Value co-creation in solution networks
E Jaakkola, T Hakanen
Industrial Marketing Management 42 (1), 47-58, 2013
4692013
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018
4652018
Palvelujen tuotteistamisesta kilpailuetua. Opas yrityksille.
E Jaakkola, M Orava, V Varjonen
Tekes, Helsinki, 2007
449*2007
Customer participation and value creation: a systematic review and research implications
M Mustak, E Jaakkola, A Halinen
Managing Service Quality: An International Journal, 2013
4482013
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing 29 (6/7), 430-435, 2015
4432015
Actor engagement in networks: Defining the conceptual domain
RJ Brodie, JA Fehrer, E Jaakkola, J Conduit
Journal of Service Research 22 (2), 173-188, 2019
3452019
Zooming out: actor engagement beyond the dyadic
MJ Alexander, E Jaakkola, LD Hollebeek
Journal of Service Management 29 (3), 333-351, 2018
2792018
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
2642017
Co‐creating customer‐focused solutions within business networks: a service perspective
T Hakanen, E Jaakkola
Journal of Service Management, 2012
2472012
How to manage innovation processes in extensive networks: A longitudinal study
L Aarikka-Stenroos, E Jaakkola, D Harrison, T Mäkitalo-Keinonen
Industrial marketing management 67, 88-105, 2017
1762017
Customer participation management: Developing a comprehensive framework and a research agenda
M Mustak, E Jaakkola, A Halinen, V Kaartemo
Journal of Service Management 27 (3), 250-275, 2016
1542016
Accessing resources for service innovation–the critical role of network relationships
H Rusanen, A Halinen, E Jaakkola
Journal of Service Management 25 (1), 2-29, 2014
1512014
Unraveling the practices of “productization” in professional service firms
E Jaakkola
Scandinavian journal of management 27 (2), 221-230, 2011
1392011
Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey
H Terho, J Mero, L Siutla, E Jaakkola
Industrial Marketing Management 105, 294-310, 2022
1182022
Problem solving within professional services: evidence from the medical field
E Jaakkola, A Halinen
International Journal of Service Industry Management 17 (5), 409-429, 2006
1092006
The system can't perform the operation now. Try again later.
Articles 1–20