Critical Success Factors for Implementing Lean Practices in IT Support Services DBMM Goutam Kundu International Journal for Quality Research 5 (5), 301-312, 2012 | 96* | 2012 |
Knowledge retention in the IT service industry J Bairi, B Murali Manohar, GK Kundu Journal of Systems and Information Technology 13 (1), 43-65, 2011 | 82 | 2011 |
Why Indian manufacturing SMEs are still reluctant in adopting total quality management JP Majumdar, BM Manohar International Journal of Productivity and Quality Management 17 (1), 16-35, 2016 | 68 | 2016 |
Critical success factors in gaining user customer satisfaction in outsourced IT services J Bairi, B Murali Manohar Journal of Enterprise Information Management 24 (6), 475-493, 2011 | 66 | 2011 |
A Survey on Internet of Things: Case Studies, Applications and Future Directions DMMB Kalavathy Perumal Internet of Things: Novel Advances and Envisioned Applications 1, 281-297, 2017 | 49 | 2017 |
A unified model for implementing lean and CMMI for Services (CMMI‐SVC v1. 3) best practices GK Kundu, B Murali Manohar Asian Journal on Quality 13 (2), 138-162, 2012 | 32 | 2012 |
Implementing TPM programme as a TQM tool in Indian manufacturing industries J Prakas Majumdar, B Murali Manohar Asian Journal on Quality 13 (2), 185-198, 2012 | 32 | 2012 |
Knowledge acquisition by outsourced service providers from aging workforce of oil and gas industry: A study J Bairi, BM Manohar, GK Kundu Vine 43 (1), 39-56, 2013 | 28 | 2013 |
A comparison of lean and CMMI for services (CMMI‐SVC v1. 2) best practices GK Kundu, B Murali Manohar, J Bairi Asian Journal on Quality 12 (2), 144-166, 2011 | 25 | 2011 |
Information and communication technology applications in development: India as a role model for other developing countries BM Manohar Information development 21 (1), 47-52, 2005 | 21 | 2005 |
IT support service: identification and categorisation of wastes GK Kundu, BM Manohar, J Bairi International Journal of Value Chain Management 5 (1), 68-91, 2011 | 17 | 2011 |
How to make quality circle a success in manufacturing industries J Prakas Majumdar, B Murali Manohar Asian Journal on Quality 12 (3), 244-253, 2011 | 15 | 2011 |
A study of integrated KM in IT support services companies J Bairi, B Murali Manohar, K Kundu Vine 41 (3), 232-251, 2011 | 14 | 2011 |
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management JP Majumdar, GK Kundu, BM Manohar International Journal of Services and Operations Management 32 (3), 362-386, 2019 | 13 | 2019 |
Strategic marketing management in Asia: case studies and lessons across industries SS Andaleeb, K Hasan Emerald Group Publishing Limited, 2016 | 12 | 2016 |
Prioritizing lean practices for implementation in IT support services GK Kundu, M Manohar VINE Journal of Information and Knowledge Management Systems 46 (1), 104-122, 2016 | 12 | 2016 |
Understanding Transnational Entrepreneurship DBMM Nithya Gangadhar International Journal of Advances in Management and Economics 4 (6), 52-67, 2015 | 8 | 2015 |
Capacity and availability management by quantitative project management in the IT service industry J Bairi, B Murali Manohar, GK Kundu Asian Journal on Quality 13 (2), 163-176, 2012 | 8 | 2012 |
Consumer Involvement towards Ready-to-Eat Breakfast Cereals in India” An Application of Revised Product Involvement Inventory (RPII) DBMM Simi Simon Indian Journal of Marketing 47 (2), 34-46, 2017 | 7 | 2017 |
How do the practitioners perceive relevancy of lean practices in IT support services? GK Kundu, BM Manohar, J Bairi The TQM Journal 27 (5), 648-668, 2015 | 6 | 2015 |