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Emily Ma
Emily Ma
Professor of Hospitality & Event Management, University of Surrey
Verified email at surrey.ac.uk
Title
Cited by
Cited by
Year
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
E Ma, H Qu
International journal of hospitality management 30 (3), 680-688, 2011
2832011
Knowledge mapping of hospitality research− A visual analysis using CiteSpace
X Li, E Ma, H Qu
International Journal of Hospitality Management 60, 77-93, 2017
2642017
Customer loyalty with fine dining: The moderating role of gender
E Ma, H QU, RA Eliwa
Journal of Hospitality Marketing & Management 23 (5), 513-535, 2014
1132014
Modeling OCB for hotels: Don’t forget the customers
E Ma, H Qu, M Wilson, K Eastman
Cornell Hospitality Quarterly 54 (3), 308-317, 2013
1042013
COVID-19 impacts, coping strategies, and management reflection: A lodging industry case
LD Kelab Smart, Emily Ma, Hailin Qu
International Journal of Hospitality Management 94, 2021
1032021
Perceived organizational diversity and employee behavior
A Hsiao, C Auld, E Ma
International Journal of Hospitality Management 48, 102-112, 2015
972015
Sentiment analysis–a review and agenda for future research in hospitality contexts
E Ma, M Cheng, A Hsiao
International Journal of Contemporary Hospitality Management 30 (11), 3287-3308, 2018
952018
Examining the relationship of exhibition attendees’ satisfaction and expenditure: The case of two major exhibitions in China
L Zhang, H Qu, J Ma
Journal of Convention & Event Tourism 11 (2), 100-118, 2010
892010
Daily green behavior as an antecedent and a moderator for visitors’ pro-environmental behaviors
BR Aijing Liu, Emily Ma, Hailin Qu
Journal of Sustainable Tourism, 2020
832020
An analysis of tourists' evaluation of Bangkok's performance, their satisfaction, and destination loyalty: Comparing international versus domestic Thai tourists
S McDowall, E Ma
Journal of Quality Assurance in Hospitality & Tourism 11 (4), 260-282, 2010
712010
Organizational ethnic diversity’s influence on hotel employees’ satisfaction, commitment, and turnover intention: Gender’s moderating role
A Hsiao, E Ma, K Lloyd, S Reid
Journal of Hospitality & Tourism Research 44 (1), 76-108, 2020
622020
Destination attractiveness and travel intention: The case of Chinese and Indian students in Queensland, Australia
E Ma, A Hsiao, J Gao
Asia Pacific Journal of Tourism Research 23 (2), 200-215, 2018
592018
Anticipating Chinese tourists arrivals in Australia: A time series analysis
E Ma, Y Liu, J Li, S Chen
Tourism management perspectives 17, 50-58, 2016
582016
Components of Tourism Research: Evidence from Annals of Tourism Research
J Ma, ROB Law
Anatolia 20 (1), 62-74, 2009
582009
Understanding wine tourism in China using an integrated product-level and experience economy framework
B Duan, C Arcodia, E Ma, A Hsiao
Asia Pacific Journal of Tourism Research 23 (10), 949-960, 2018
522018
The affective and dispositional consequences of organizational citizenship behavior: A cross-cultural study
E Ma, H Qu, M Wilson
Journal of Hospitality & Tourism Research 40 (4), 399-431, 2016
522016
The work-family conflict of university foodservice managers: An exploratory study of its antecedents and consequences
B Ryan, E Ma, A Hsiao, M Ku
Journal of Hospitality and Tourism Management 22, 10-18, 2015
522015
Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
E Ma, Y Zhang, FZ Xu, D Wang, MS Kim
Tourism Management 87, 104356, 2021
482021
Western and Asian customers' perception towards Chinese restaurants in the United States
J Ma, H Qu, D Njite, S Chen
Journal of Quality Assurance in Hospitality & Tourism 12 (2), 121-139, 2011
442011
Hospitality management students’ expectation and perception of a virtual field trip web site: An Australian case study using importance–performance analysis
A Patiar, E Ma, S Kensbock, R Cox
Journal of Hospitality & Tourism Education 29 (1), 1-12, 2017
412017
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