| A review of customer experience quality measurement in Malaysian heritage hotels PW Choo, CL Tan, SF Yeo Global Business & Management Research 10 (1), 379-395, 2018 | 20 | 2018 |
| HR LINE MANAGER’S REFLECTIONS ON HRM EFFECTIVENESS THROUGH HR ROLES AND ROLE STRESSORS ZM M-Y Yusliza, Poh Wai Choo, Mr, Jayaraman Jayaraman, Professor, Nadia ... South East European Journal of Economics and Business 14 (1), 34-38, 2019 | 18 | 2019 |
| Factors Influencing Poor Experience Quality in 2-To-5-Star Hotels: A Content Analysis of Guest Reviews on Trip Advisor. PW Choo, CL Tan Global Business & Management Research 9, 2017 | 16 | 2017 |
| Managing knowledge, service innovation and service experience in Hospitality Industry: A proposed framework PW Choo, TC Ling, Y Fernando ICMLG 2018 6th International Conference on Management Leadership and …, 2018 | 11 | 2018 |
| The effect of absorptive capacity on team-level innovativeness: Knowledge sharing as a catalyst PW Choo, CL Tan International Conference on Intellectual Capital and Knowledge Management …, 2017 | 9 | 2017 |
| The effect of hotel absorptive capacity on service innovation: Knowledge-based technology as catalyst PW Choo, CL Tan Proceeding National & International Conference 10 (1), 13-19, 2019 | 2 | 2019 |
| Chapter 2 Cohen And Levinthal's Absorptive Capacity Model: A Meta Analysis YF PW Choo, CL Tan Emerging Research in Innovation and Operations Management A systematic Meta …, 2021 | | 2021 |
| Customer Experience Quality Scorecard of Heritage Hotels in Unesco World Heritage Cities SFY PW Choo, C Tan ICBSI 2018 - International Conference on Business Sustainability and …, 2019 | | 2019 |
Dr. TAN Cheng Ling (ORCID: 0000-00...Associate Professor of Graduate School of Business, Universiti Sains MalaysiaVerified email at usm.my
