| To err is human: Tolerate humans instead of machines in service failure N Chen, S Mohanty, J Jiao, X Fan Journal of Retailing and Consumer Services 59, 102363, 2021 | 57 | 2021 |
| The shape of loneliness: The relationship between loneliness and consumer preference for angular versus circular shapes N Chen, JJ Jiao, X Fan, SK Li Journal of Business Research 136, 612-629, 2021 | 30 | 2021 |
| SNS use leads to luxury brand consumption: evidence from China W Wang, N Chen, J Li, G Sun Journal of Consumer Marketing, 2021 | 21 | 2021 |
| Deriving Happiness through Extraordinary or Ordinary Brand Experiences in Times of COVID‐19 Threat J Jiao, FC Lu, N Chen Journal of Consumer Affairs, 2022 | 4 | 2022 |
| Red: A New Generation of Sharing Economy A Wang, N Chen FUDAN, 1-20, 2024 | 1 | 2024 |
| Red: A New Generation of Sharing Economy1 W Anyu, C Nuoya Management School, Fudan University, 1-17, 2016 | 1 | 2016 |
| Loss framing increases entity theorists’ vaccine uptake LS Kevin, N Chen, E Chan, YJ Guo International Journal of Research in Marketing, 2024 | | 2024 |
| A Review and Prospects of Loneliness and Consumer Decision-making C Nuoya, L Junxian, L Shaobo, F Xiucheng Foreign Economics & Management 44 (11), 29-48, 2022 | | 2022 |
| MISTAKE MADE BY MACHINE: BIAS IN SERVICE-FAILURE WHERE TO ERROR IS ONLY HUMAN N Chen, S Mohanty, J Jiao, X Fan 2020 AMA Summer Academic Conference, 969, 2020 | | 2020 |
| 11P A Picture is Not Worth a Thousand Words and More is Not Always Better: Numeral Communication Through Texts, Pictures and Their Combination N Chen, J Jiao, X Fan ACR North American Advances, 2019 | | 2019 |
| 3B the Shape of Loneliness: Loneliness and Preference For Angular Versus Circular Logo and Product Shapes N Chen, J Jiao, X Fan ACR North American Advances, 2019 | | 2019 |
| 14C to Err Is Human: Tolerate Humans Instead of Machines in Service Failure N Chen, S Mohanty, J Jiao ACR North American Advances, 2019 | | 2019 |
Jenny JiaoBinghamton UniversityVerified email at binghamton.edu
