| How do delay announcements shape customer behavior? An empirical study Q Yu, G Allon, A Bassamboo Management Science 63 (1), 1-20, 2017 | 155 | 2017 |
| Managing customer expectations and priorities in service systems Q Yu, G Allon, A Bassamboo, S Iravani Management Science 64 (8), 3942-3970, 2018 | 43 | 2018 |
| Call to duty: Just-in-time scheduling in a restaurant chain M Kamalahmadi, Q Yu, YP Zhou Management Science 67 (11), 6751-6781, 2021 | 41 | 2021 |
| The reference effect of delay announcements: A field experiment Q Yu, G Allon, A Bassamboo Management Science 67 (12), 7417-7437, 2021 | 32 | 2021 |
| Delay information in virtual queues: A large-scale field experiment on a major ride-sharing platform Q Yu, Y Zhang, YP Zhou Management Science 68 (8), 5745-5757, 2022 | 31 | 2022 |
| Linking delay announcements, abandonment, and service time E Webb, Q Yu, K Bretthauer Abandonment, and Service Time (March 25, 2019), 2019 | 19 | 2019 |
| Evidence of the unintended labor scheduling implications of the minimum wage Q Yu, S Mankad, M Shunko Manufacturing & Service Operations Management 25 (5), 1947-1965, 2023 | 10 | 2023 |
| Research: When a Higher Minimum Wage Leads to Lower Compensation Q Yu, S Mankad, M Shunko Harvard Business Review, https://hbr.org/2021/06/research-when-a-higher …, 2021 | 6* | 2021 |
| When Providing Wait Times, It Pays to Underpromise and Overdeliver Q Yu Harvard Business Review, https://hbr.org/2020/10/when-providing-wait-times …, 2020 | 6 | 2020 |
| How to find your most valuable service outlets: Measuring influence using network analysis S Mankad, M Shunko, Q Yu Available at SSRN, 2019 | 4 | 2019 |
| How do delay announcements shape customer behavior Q Yu, G Allon, A Bassamboo Management Science Forthcoming, 2014 | 4 | 2014 |
| How to Find Your Most Valuable Outlets? Measuring Influence in Service and Retail Networks S Mankad, M Shunko, Q Yu Measuring Influence in Service and Retail Networks (April 4, 2019), 2019 | 2 | 2019 |
| A quality value chain network: Linking supply chain quality to customer lifetime value Q Yu, M Shunko, S Mankad Kelley School of Business Research Paper, 2017 | 2 | 2017 |
| Racial and gender biases in customer satisfaction surveys: Evidence from a restaurant chain M Kamalahmadi, Q Yu, YP Zhou Available at SSRN, 2023 | 1 | 2023 |
| Too Close for Comfort? Understanding Peer Effects in Large Franchised Networks S Mankad, M Shunko, Q Yu Understanding Peer Effects in Large Franchised Networks (August 26, 2021), 2021 | | 2021 |
| The Unintended Labor Scheduling Implications of Minimum Wage Q Yu, S Mankad, M Shunko | | |
Achal BassambooKellogg School of Management, Northwestern UniversityVerified email at kellogg.northwestern.edu
