| When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings TJ Vogus, LE McClelland Human Resource Management Review 26 (1), 37-49, 2016 | 207 | 2016 |
| Quantitative narrative analysis software options compared: PC-ACE and CAQDAS (ATLAS. ti, MAXqda, and NVivo) R Franzosi, S Doyle, LE McClelland, C Putnam Rankin, S Vicari Quality & Quantity 47, 3219-3247, 2013 | 151 | 2013 |
| Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions? LE McClelland, TJ Vogus Health services research 49 (5), 1670-1683, 2014 | 142 | 2014 |
| Compassion practices, nurse well-being, and ambulatory patient experience ratings LE McClelland, AS Gabriel, MJ DePuccio Medical Care 56 (1), 4-10, 2018 | 65 | 2018 |
| Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices LE McClelland, TJ Vogus Health Care Management Review 46 (1), 55-65, 2021 | 30 | 2021 |
| Bullying in academia: Results of a survey of health administration faculty JL DelliFraine, LE McClelland, CO Erwin, Z Wang Journal of Health Administration Education 31 (2), 147-163, 2014 | 27 | 2014 |
| Bringing compassion into information systems research: A research agenda and call to action R Raman, L McClelland Journal of Information Technology 34 (1), 2-21, 2019 | 22 | 2019 |
| Creating a compassion system to achieve efficiency and quality in health care delivery TJ Vogus, LE McClelland, YSH Lee, KL McFadden, X Hu Journal of Service Management 32 (4), 560-580, 2021 | 18 | 2021 |
| Actions, style and practices: how leaders ensure compassionate care delivery TJ Vogus, LE McClelland BMJ Leader 4 (2), 2020 | 18 | 2020 |
| Voices from the bedside: palliative nurses’ perceptions of current practices and challenges KR White, LE McClelland, L VanderWielen, PJ Coyne Journal of Hospice & Palliative Nursing 15 (6), 360-365, 2013 | 18 | 2013 |
| Health care providers’ acceptance of a personal health record: cross-sectional study CC Yousef, TM Salgado, A Farooq, K Burnett, LE McClelland, ... Journal of medical Internet research 23 (10), e31582, 2021 | 16 | 2021 |
| Predicting patients’ intention to use a personal health record using an adapted unified theory of acceptance and use of technology model: secondary data analysis CC Yousef, TM Salgado, A Farooq, K Burnett, LE McClelland, A Thomas, ... JMIR medical informatics 9 (8), e30214, 2021 | 14 | 2021 |
| The social context of caregiving work in health care: Pushing conceptual and methodological frontiers TJ Vogus, AS Gabriel, LE McClelland Work and Occupations 47 (2), 123-143, 2020 | 10 | 2020 |
| Re-humanizing health care C Rathert, TJ Vogus, LE McClelland The Oxford handbook of health care management, 141-163, 2016 | 10 | 2016 |
| From compassion to satisfaction: examining the relationship between routines that facilitate compassion and quality of service LE McClelland Emory University, 2012 | 10 | 2012 |
| Patient and clinician characteristics associated with secure message content: Retrospective cohort study D Heisey-Grove, C Rathert, LE McClelland, K Jackson, JP DeShazo Journal of medical Internet research 23 (8), e26650, 2021 | 8 | 2021 |
| Associations between patient health outcomes and secure message content exchanged between patients and clinicians: retrospective cohort study DM Heisey-Grove, LE McClelland, C Rathert, A Tartaglia, K Jackson, ... Journal of Medical Internet Research 22 (10), e19477, 2020 | 8 | 2020 |
| The role of service firms in societal health: the case for symbiotic value L Aksoy, L Alkire, J Kandampully, L Kemppainen, L Kong, LE McClelland Journal of Service Management 31 (5), 1041-1058, 2020 | 7 | 2020 |
| Perceived barriers and enablers of a personal health record from the healthcare provider perspective CC Yousef, TM Salgado, K Burnett, LE McClelland, HS Alhamdan, ... Health Informatics Journal 29 (1), 14604582231152190, 2023 | 4 | 2023 |
| Predicting health care providers' acceptance of a personal health record secure messaging feature CC Yousef, TM Salgado, A Farooq, K Burnett, LE McClelland, LCA Esba, ... Applied Clinical Informatics 13 (01), 148-160, 2022 | 4 | 2022 |
Tim VogusBrownlee O. Currey, Jr., Professor of Management, Vanderbilt UniversityVerified email at owen.vanderbilt.edu
